German Helpdesk

1 semana atrás


Lisboa, Lisboa, Portugal Cluster OSL Tempo inteiro

ABOUT YOUR ROLE

  • Provide exceptional technical support by handling inbound queries about the product, hardware or software issues, provide troubleshooting methods to customers and manage repair requests, aligning with the repair network.
  • Acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction.
    Process and record customer and internal requests, orders, tickets, etc., adhering to time limits for contact, response, and followup.
:

  • Maintain a respectful tone in all communications, both internal and external, and ensure all communications follow procedures, guidelines, and policies defined by the company.
  • Provide feedback on processes to help improve efficiency and accuracy, and actively engage in finding appropriate solutions.

WHAT WE EXPECT FROM YOU

  • Excellent communication skills and ability to work well in a team.
  • Positive attitude, customer satisfaction orientation and proactivity.
  • Ability to deliver results independently and in often ad hoc situations.
  • Ambitious to engage with other team members and share experiences.
  • Well organized, valuing excellent work ethic and acting with integrity in every situation.
  • Demonstrate reliability and trustworthiness.
  • Highschool diploma or higher.
  • Over 2 years of Customer Support/Technical Support experience.
  • Reliable professional and progressive mindset.
  • Nicetohave: 6 months' experience in a Technical Support role.
  • C2 level or Fluent German speaker
  • Knowledge of English level B2 (to ensure you are up to date with training and communication between the departments and employees)

WHAT CAN YOU EXPECT FROM US?

  • Fully paid onboarding period (one month), after completing the training.
  • Professional career progression and support throughout your career development.
  • A multicultural and diverse environment with an excellent working environment.
  • Team building activities organized by the company and/or its team members.
  • Competitive salary package for entrylevel (includes transportation allowance)
    Performance bonuses.
:

  • All necessary equipment will be provided by the company.
  • Private medical insurance will be provided (after the successful completion of the probationary period).
  • Location: Lisbon (onsite)

Type of contract:
Non-Fixed Term Employment Contract (permanent contract).

Start date:

ASAP

Job Type

:

Full Time (Monday to Friday with the possibility of having to work 1 Saturday out of the month, in the future)

Employment Type:
Full-time

JOINING BONUS for immediate availability

Tipo de oferta

:

Integral/Full-time

Salário: 1 000,00€ ,00€ por mês

Benefícios

:

  • Seguro saúde

Horário de trabalho:

  • De segunda à sextafeira
  • Período diário
  • Turno de 8 horas

Requisito de idioma flexível:

  • Português Não Necessário

Tipos de pagamento complementares:

  • Bónus de performance
  • Subsídio de Natal

Idioma:

  • Alemão (obrigatório)


  • Lisboa, Lisboa, Portugal Hcl Technologies Portugal Tempo inteiro

    We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an...


  • Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    We are looking for a Service Desk Agent who is proficient in German and excels in communication, problem-solving, and thriving in a fast-paced environment. This role offers you the opportunity to have a real impact on the technology sector. As a Service Desk Agent at HCL Technologies, you will serve as the initial contact point for customer support inquiries...


  • Lisboa, Lisboa, Portugal Hcl Technologies Portugal Tempo inteiro

    We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.The ideal candidate will be an effective communicator, an...


  • Lisboa, Lisboa, Portugal Hcl Technologies Portugal Tempo inteiro

    We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an...


  • Lisboa, Lisboa, Portugal Foundever Tempo inteiro

    Come and work with us.Do you want to provide technical support for a global leader company?Are youGerman native or fluent with strongEnglish communication skills?Looking to make your career in a multicultural environment in sunny and happyLisbon?So we have the perfect opportunity for youYour future project: join ourGerman Customer Support team.Ecolab is a...


  • Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. Do you want to provide technical support for a global leader company?Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you Your future project: join our German Customer Support team....


  • Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. Do you want to provide technical support for a global leader company?Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you Your future project: join our German Customer Support team....

  • German Service Desk Agent

    1 semana atrás


    Lisboa, Lisboa, Portugal Colt Technology Services Tempo inteiro

    Location: Lisbon, Portuguese areas, Portugal Salary: Competitive Type: Permanent Main Industry: Search Information Technology Jobs Advertiser: Colt Technology Services Job ID: Posted On: 15 January 2023Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals...


  • Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

    Service Desk Agent - German SpeakerWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate,...

  • German Service Desk Agent

    1 semana atrás


    Lisboa, Lisboa, Portugal Colt Technology Services Tempo inteiro

    Location: Lisbon, Portuguese areas, Portugal Salary: Competitive Type: Permanent Main Industry: Search Information Technology Jobs Advertiser: Colt Technology Services Job ID: Posted On: 02 March 2023Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals...

  • Service Desk Agent

    1 semana atrás


    Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

    Service Desk Agent - German SpeakerHCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.Responsibilities Manage incoming client contacts and escalations...

  • Customer Service Agent

    1 semana atrás


    Lisboa, Lisboa, Portugal 1GLOBAL Tempo inteiro

    1GLOBAL - Seamless Connectivity, eSIM and IoT SolutionsConnect your people and devices instantly, anywhere with our cutting-edge connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises, and IoT.1GLOBAL stands out in the telecommunications world with a network spanning 15 offices across 12 countries. We cater to the biggest...

  • Digital Marketing

    1 semana atrás


    Lisboa, Lisboa, Portugal Genpact Emea Tempo inteiro

    :Responsibilities : Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies. Drive product adoption and educate clients and agencies in a scalable fashion. Ensure that our clients receive the highest level of sales and operational customer service. Liaise with cross-functional teams on structuring...

  • It Service Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Much. Gmbh Tempo inteiro

    Welcome at much. Consulting We are a fast-growing international consultancy with a focus on business IT & ERP systems, providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies? Look no furtherBecome part of an international team of...

  • IT Service Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal much. GmbH Tempo inteiro

    Welcome at much. Consulting We are a fast-growing international consultancy with a focus on business IT & ERP systems, providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies? Look no further Become part of an international team of...

  • Customer Service Agent

    1 semana atrás


    Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT. 1GLOBAL () isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12...

  • Application Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Grünenthal Tempo inteiro

    Country:PortugalCity:LisbonDepartment:Corporate FunctionsJob ID:44098Job Grade:Hiring Manager: Luis LealInternal Posting Date: 13/05/2024- Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills - from experts in finance, IT, HR, law and compliance through to business strategists...


  • Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisboa, Lisboa, Portugal Rival Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...