German Advisor for a Global Provider of Risk
2 semanas atrás
Come and work with us.
Do you want to offer solutions to help our global clients protect and support their major purchases?
Are you
German native or fluent with strong
English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Our
client helps people thrive in a connected world. Offering support, protection and services that put people first.
As a customer service specialist in this project, your daily responsibilities will include:
- Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
- Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Provide friendly and efficient service to the worldwide community
- Be a first point of contact to handle and resolve customer complaints
- Identify and escalate issues appropriately
- Research information and troubleshoot problems using available resources
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
Native or proficient level of German (C2) (mandatory
):
Advanced level of English (at least C1) both verbal and written (mandatory
):
- Computer literate
- A motivated and enthusiastic personality
- Selforganized, planning and prioritization skills
- Patience, empathy, and a unique ability to manage stress
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Able to follow guidelines and instructions
- Ability to keep calm and clearheaded in critical situations
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- Highspeed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal:
**Benefits.
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging companywide initiatives, including our EverBetter wellness program
- Job stability
- Lifelong skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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