Customer Service Engineer

2 semanas atrás


Amadora, Lisboa, Portugal SIEMENS HEALTHCARE, UNIPESSOAL, LDA Tempo inteiro

Now is the perfect time to join our mission of revolutionizing healthcare together.

We, at Siemens Healthineers, are dedicated to supporting healthcare providers worldwide to thrive in today's ever-changing landscape. We are driven to innovate and improve the status quo - because we aim for excellence for our team, our clients, and ultimately for the well-being of humanity.

If you are ambitious and thrive on change, take charge of the setup, upgrade, and upkeep of laboratory diagnostics systems

What will be your key responsibilities?

  • You will oversee the smooth installation and effective maintenance of laboratory diagnostics systems within set deadlines, maintaining top-notch quality.
  • You will collaborate with other customer service engineers (CSEs) and application experts engaged in your projects, managing and servicing the installed systems, both on-site and remotely.
  • You will assist the project manager across all implementation phases.
  • You will handle all your travel-related administrative duties promptly and efficiently (e.g., travel requests, service logs).

This role is a great fit if you are dedicated to providing top-notch service to our clients, thereby contributing to the success of our solutions.

What qualifications do you need for this role?

  • You have finished a technical degree program in this field; alternatively, you have received technical training (e.g., as a medical engineer, biomedical engineer, or electrical engineer) and can exhibit relevant professional experience.
  • You possess a minimum of 2 years of experience in laboratory diagnostics and automation systems, especially in clinical chemistry, immunoassay, and automation settings.
  • Your exceptional interpersonal, team management, and communication skills allow you to collaborate seamlessly with clients and colleagues at all levels. Your organizational skills help you maintain control in complex scenarios.
  • You have exceptional analytical abilities, along with expertise in effective problem-solving techniques, and a commitment to addressing technical issues promptly and professionally.
  • You can contribute to global projects using your excellent English language skills. Proficiency in additional languages would be a plus.

Candidate Profile / Requirements:

  • Degree/Integrated Master's in Electronics, Mechanical Engineering, Biomedical Engineering, or Health Equipment Technology (preferred).
  • Knowledge of electronics, automation, and robotics.
  • Proficiency in Microsoft Office.
  • Advanced proficiency in English.
  • Demonstrated sense of responsibility, autonomy, and a strong aptitude for learning.
  • Availability for travel and occasional night/weekend shifts.
  • A team player attitude.

Our Office Perks:

Enjoy fresh fruit and coffee, on-site medical facilities, sports activities, volunteer opportunities, office celebrations, and recreational games in a positive and laid-back atmosphere.

We understand that fostering a diverse workforce is critical to our success. Therefore, Siemens offers equal employment opportunities to all qualified individuals regardless of race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or any non-disqualifying physical or mental condition.

We strongly encourage applications from diverse talent pools and are open to discussing flexible working arrangements and workplace accommodations with all applicants to promote agile work practices and innovation.


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