Costumer Service Specialist 2024

2 semanas atrás


Porto, Porto, Portugal ASBX Portugal Tempo inteiro
ASBX is Seeking Comercial Assistant for Export Markets We are a High Growth E-Commerce Export Company

Position:
Costumer Service Specialist 2024

Location:
Vila Nova de Gaia, Portugal

Employment Type:
(Full-time ) / HYBRID work.

What We Offer:

  • Competitive salary.
  • A chance to grow in a very dynamic, well capitalised company with much room for you to grow in your professional career.
  • We give our teams opportunities to grow, innovative and take decisions.
  • A supportive and collaborative work environment.
  • Upon Performance Review We Offer: Competitive Bonus / health Insurance / Many More Perks.

About Us:
ASBX is an export leader, specialising in Small Quantity Jersey Production. We connect quality products with global markets and are looking to add a Commercial Assistant to our dedicated team. Currently Exporting to over 50 countries and with 4000 clients.

Title:
Customer Service Specialist

The Customer Service Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

2.

Problem Resolution:
Identify customer issues, research solutions, and guide customers through corrective steps.

3.

Product/Service Knowledge:
Maintain a deep understanding of company products or services to offer accurate assistance.

4.

Feedback Collection:
Gather customer feedback and convey it to the relevant departments for product or service improvement.

5.

Record Keeping:
Document customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken.

6.

Collaboration:
Work closely with other departments to ensure customer issues are resolved and service standards are maintained.

7.

Customer Retention:
Implement strategies to retain customers, including resolving issues and providing incentives for continued patronage.

Skills and Qualifications:

  • Excellent verbal and written communication skills. Required Professional English.
  • Strong interpersonal skills with a customercentric approach.
  • Ability to work under pressure and adapt to changing environments.
  • Problemsolving skills and attention to detail.
  • Experience in a customer service role preferred.
  • High school diploma; further education or certification in customer service is a plus.

Working Conditions:

  • Office or Hybrid ( TBC )
  • Flexibility to work in shifts, including weekends or evenings, if required.

Requirements:

  • Professional English
  • Previous Experience in International Trade is beneficial.

Career Path:

You will be joining a well capitalised fast growing e-commerce company

Tipo de oferta:
Período Integral

Benefícios:

Estacionamento gratuito

Tipos de pagamento complementares:
Bónus de performance

Décimo terceiro salário

Subsídio de Natal

Tipo de oferta:
Período Integral

Benefícios:

  • Acesso à internet
  • Cartão/Ticket refeição
  • Estacionamento gratuito
  • Seguro saúde
  • Subsídio de transporte
  • Telemóvel da empresa

Tipos de pagamento complementares:

  • Bónus anual
  • Bónus de performance
  • Décimo terceiro salário
  • Subsídio de Natal

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