![ASBX Portugal](https://media.trabajo.org/img/noimg.jpg)
Costumer Service Specialist 2024
2 semanas atrás
Position:
Costumer Service Specialist 2024
Location:
Vila Nova de Gaia, Portugal
Employment Type:
(Full-time ) / HYBRID work.
What We Offer:
- Competitive salary.
- A chance to grow in a very dynamic, well capitalised company with much room for you to grow in your professional career.
- We give our teams opportunities to grow, innovative and take decisions.
- A supportive and collaborative work environment.
- Upon Performance Review We Offer: Competitive Bonus / health Insurance / Many More Perks.
About Us:
ASBX is an export leader, specialising in Small Quantity Jersey Production. We connect quality products with global markets and are looking to add a Commercial Assistant to our dedicated team. Currently Exporting to over 50 countries and with 4000 clients.
Title:
Customer Service Specialist
The Customer Service Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.
Key Responsibilities:
2.
Problem Resolution:
Identify customer issues, research solutions, and guide customers through corrective steps.
3.
Product/Service Knowledge:
Maintain a deep understanding of company products or services to offer accurate assistance.
4.
Feedback Collection:
Gather customer feedback and convey it to the relevant departments for product or service improvement.
5.
Record Keeping:
Document customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken.
6.
Collaboration:
Work closely with other departments to ensure customer issues are resolved and service standards are maintained.
7.
Customer Retention:
Implement strategies to retain customers, including resolving issues and providing incentives for continued patronage.
Skills and Qualifications:
- Excellent verbal and written communication skills. Required Professional English.
- Strong interpersonal skills with a customercentric approach.
- Ability to work under pressure and adapt to changing environments.
- Problemsolving skills and attention to detail.
- Experience in a customer service role preferred.
- High school diploma; further education or certification in customer service is a plus.
Working Conditions:
- Office or Hybrid ( TBC )
- Flexibility to work in shifts, including weekends or evenings, if required.
Requirements:
- Professional English
- Previous Experience in International Trade is beneficial.
Career Path:
You will be joining a well capitalised fast growing e-commerce company
Tipo de oferta:
Período Integral
Benefícios:
Estacionamento gratuito
Tipos de pagamento complementares:
Bónus de performance
Décimo terceiro salário
Subsídio de Natal
Tipo de oferta:
Período Integral
Benefícios:
- Acesso à internet
- Cartão/Ticket refeição
- Estacionamento gratuito
- Seguro saúde
- Subsídio de transporte
- Telemóvel da empresa
Tipos de pagamento complementares:
- Bónus anual
- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal
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