Customer Technical Support

2 semanas atrás

Lisboa, Lisboa, Portugal ValGenesis Tempo inteiro

About Valgenesis:


We're a rapidly growing global SaaS company that helps life-science organizations bring lifesaving products to market with increased quality and reduced ecological impact.

Our customers include 30 of the top 50 global pharma and biotech companies. We lead our market through innovation and by delivering value over web, mobile, IOT, AR channels and consulting services.

Role Summary:

ValGenesis is looking for various Customer Technical Support (CTS2) career opportunities based in Lisbon, Portugal.

Our CTS2 representatives need to have strong communication skills to support our customers through telephone support to help answer questions and provide assistance to the customer while adding value and remaining patient.

Our CTS2 representatives will learn how to use our VLMS platform and help the customer with inquiries while troubleshooting the basic challenges our customers face.

This opportunity will serve as the front line to help resolve customers' inquiries.

Responsibilities:

  • Be responsible for owning technical customer issues including reporting and resolving inquiries about the VLMS platform
  • Walk customers through screen sharing and technical demos to enhance learning
  • Research, explore, and document technical issues and product enhancement opportunities, communicating trends to internal stakeholders
  • Partner with the CTS team to manage customer questions and escalate to management for more complex inquiries as needed
  • Resolve support tickets within the limits of contractual service level agreements (SLA)
- **Wokplace type**:Hybrid

Experience:

  • 2+ years experience in Web Application testing
  • Strong desire to focus on the customer; demonstrate strong customer service skills
  • Excellent communication skills (written and verbal)
  • Familiarity and affinity toward technical concepts, standards, and procedures
  • Ability to write test cases and execute
  • Experience in ASP.NET 4.0/4.5, C#, Entity Framework, MVC Pattern, using Web Services, WCF, LINQ, Ajax, Load Balance, JavaScript, jQuery, JSON, HTML, CSS, and Web API
  • Experience in MS SQL SERVER with Transact SQL code, SQL stored procedures, triggers, and views.
  • Experience in IIS, Team Foundation Server
  • Experience in MS Office and excel macros
  • Familiarity with Agile Methodology
  • Solid understanding of software development life cycle process
  • Willingness to learn and articulate technical concepts in simple and understandable ways for your average person
  • A passion for focusing on results and being part of a winning team
  • Able to work both collaboratively and independently in a fastpaced environment
  • Strong emotional intelligence and patience
  • Demonstrate integrity, respect, and commitment to the workplace
  • Able to work with mínimal supervision
  • Openness to work various shifts: 10 am 7 pm

The Nice to Haves (Preferred Qualifications):

  • Additional knowledge of foreign languages
  • Prior experience supporting a fastgrowing organization
  • Successful track record of managing ongoing client relationships

About Us:


ValGenesis is the #1 fast-growing global software technology company leveraging digital technology, in helping Global Life Science companies achieve higher levels of efficiency and productivity in the Validation life efforts.

We are proud to partner with 30 of the top 50 global Pharmaceutical and Biotech companies.


Through our SaaS platform and flagship product, Validation Lifecycle Management System (VLMS) is the 1st enterprise software solution to manage the corporate validation lifecycle process 100% electronically.

As a first mover in the industry, ValGenesis is pioneering innovation and helping the healthcare industry create significant savings in both cost and time.

VLMS is the system of record and standard for all types of validation processes for several globally regulated Life Science companies.

ValGenesis is the de facto standard for paperless Validation across the Life Science industry.

Kfyo0LeRcW

  • Customer/Technical Support Agent

    4 semanas atrás

    Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    Exciting International Opportunities in Lisbon Position: Customer/Technical Support AgendLocation: Lisbon, Portugal (on site)Starting Date: 28/06/2024Requirements (mandatory)Fluent in Spanish (native speakers)Fluent in English (C1)Experience in online technical support (1year)EU citizenship or portuguese residence cardWhat We Offer:Competitive salary and...

  • Customer/Technical Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    Exciting International Opportunities in Lisbon Position: Customer/Technical Support AgendLocation: Lisbon, Portugal (on site)Starting Date: 28/06/2024Requirements (mandatory)Fluent in Spanish (native speakers)Fluent in English (C1)Experience in online technical support (1year)EU citizenship or portuguese residence cardWhat We Offer:Competitive salary and...

  • Customer/Technical Support Agent

    4 semanas atrás

    Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    Exciting International Opportunities in Lisbon Position: Customer/Technical Support AgendLocation: Lisbon, Portugal (on site)Starting Date: 28/06/2024Requirements (mandatory)Fluent in Spanish (native speakers)Fluent in English (C1)Experience in online technical support (1year)EU citizenship or portuguese residence cardWhat We Offer:Competitive salary and...

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...

  • Italian Technical Customer Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

    Technical Customer Support in Lisbon (Italian Market)Is Italian your first language?Do you want to live in Lisbon?We are looking for Italian speakers to provide quality Customer Service for the best search engine in the world.Solve consumer's doubts and general inquiries while empowering your technical skills and building long-lasting relationships with...

  • Technical Customer Support German Speaker

    2 semanas atrás

    Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

    Technical Customer Support German SpeakerLisbon, Portugal (hybrid) / Full-Time- __________________________________________We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The...

  • Technical Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    Your mission We are looking for aFirst Line Technical Supportwho will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues. Codacy users reach out to the Support team for all general and product-related...

  • Technical Support for

    2 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    What you can expect- In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.- Whoever you are. Whatever you do. Wherever you're from. Here you will feel welcome.- Be part of a dream team, be yourself and live your ambitionsOur Client Founded in 1975,...

  • Customer & Technical Support - German Speaker

    2 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Are you the best professional solving technical issues?Can you transform a problem into a good experience?Are you fluent in German?Then, work as Customer & Technical SupportWe are looking for a Technical Support Representative to join our team.Be the first point of contact with our client's end-users.Answer customer questions and clarify any information...

  • Technical Support for

    2 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    What you can expect- In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.- Whoever you are. Whatever you do. Wherever you're from. Here you will feel welcome.- Be part of a dream team, be yourself and live your ambitionsOur Client Founded in 1975,...

  • Technical Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    Your missionWe are looking for aFirst Line Technical Supportwho will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues.Codacy users reach out to the Support team for all general and product-related...

  • Customer & Technical Support - French Speaker

    2 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Are you the best professional solving technical issues?Can you transform a problem into a good experience?Are you a native French speaker?Then, work as Customer & Technical SupportWe are looking for a Technical Support Representative to join our team.Be the first point of contact with our client's end-users.Answer customer questions and clarify any...

  • Technical Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Our client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience. Responsibilities: Provide excellent technical support via phone, email,...

  • Technical Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Our client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience. Responsibilities: Provide excellent technical support via phone, email,...

  • Technical Customer Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

    Position: Czech Technical Customer Support RepresentativeLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Assist enterprise customers, partners and engineers, using various channels Respond to customers queries in timely and efficient manner Identify the customer issue(s) & potential level of support...

  • Technical Customer Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

    Position: Polish Technical Customer Support RepresentativeLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Assist enterprise customers, partners and engineers, using various channels Respond to customers queries in timely and efficient manner Identify the customer issue(s) & potential level of support...

  • Technical Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiro

    We are seeking a diligent Technical Support to join our fast-paced team at Devoteam Portugal in Lisboa.Growing your career as a Full Time Technical Support is an awesome opportunity to develop essential skills.If you are strong in emotional intelligence, decision-making and have the right personality for the job, then apply for the position of Technical...

  • Customer & Technical Support – Spanish Speaker In Lisbon

    2 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – Spanish speaker in LisbonAre you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native French speaker? Then, work as Customer & Technical SupportWhat is waiting for you:Work location: Lisbon – one of the best and sunniest places to live in Europe;Full relocation...

  • Technical Customer Support Finnish and Swedish

    2 semanas atrás

    Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

    Technical Customer Support Finnish and Swedish SpeakerLisbon, Portugal (hybrid) / Full-Time- __________________________________________We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering...