Dutch Language Customer Service Assistant

2 semanas atrás


Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro

Do you speak Dutch language fluently? Are you passionate about creating a safe and positive online environment? We're looking for a Customer Support professional to join our Client's dynamic team in Lisbon

Tasks
  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be re-assigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms
Requirements
  • Professionally fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress-resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in a timely manner
  • Ability to work independently, while being a team player at the same time
Benefits
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others

Ready to make a positive impact on a global company? Apply today

At Careerxtra, we stand as a dedicated staffing specialist in the dynamic realm of the working world. With a pulse on ever-evolving industries, we meticulously connect opportunities to our vibrant and growing community, fostering a seamless synergy between talent and growth.



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