![Teladoc Health](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
2 semanas atrás
A
Teladoc Health é líder global em telemedicina, ajudando milhões de pessoas a resolver as suas necessidades de saúde com confiança.
Função:
A função de
Customer Service Assistant é parte integrante da gestão de suporte aos segurados e do apoio aos membros da equipa clínica.
Este profissional recorre às suas competências de atendimento ao cliente e conhecimento dos vários serviços, para gerir eficientemente a emissão e receção de chamadas.
Reúne toda a informação pertinente, assegurando a fiabilidade dos dados, para a consequente transferência para a equipa clínica, fornecendo sempre o mais alto nível de serviço.
Realiza igualmente agendamentos, ou comunica informações diversas.Principais Responsabilidades:
- Emissão e receção de chamadas;
- Recolha de dados e registo em processo;
- Aplicação dos protocolos estabelecidos para encaminhamento de chamadas;
- Identificação de necessidades e melhorias para o departamento;
- Contato com os prestadores de serviços de saúde.
Requisitos:
- Formação académica superior;
- Experiência em atendimento ao cliente;
- Idiomas: Inglês fluente. Será valorizado o conhecimento de línguas adicionais;
- Boa capacidade de comunicação e organização;
- Iniciativa, proatividade e dinamismo.
Ambiente de trabalho e horário:
O
Customer Service Assistant trabalhará integrado numa equipa multidisciplinar composta por enfermeiros, customer service assistants e médicos.
O seu local de trabalho será nos nossos escritórios localizados no centro de Lisboa, de segunda a sexta-feira, das 10h00 às 19h00.
Tipo de oferta:
Integral/Full-time
Horário de trabalho:
- Período diário
Idioma:
- Inglês (obrigatório)
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