Customer Service Assistant

1 semana atrás


Lisboa, Lisboa, Portugal Novartis Argentina Tempo inteiro

Job ID BR- Ene 20, 2023
Portugal
Job Description:


  • Job Purpose (State in one sentence the overall objective of the role)
  • Customer service assistant supports the company's customers with the service they need. His or her responsibilities include receiving incoming calls, coordinating orders, following up on customer complaints, organizing transportation, elaborating tenders, and other administrative matters in support of other departments.
  • Main responsibilities


Customers
  • Reception of daily orders from customers
  • Sending orders to the Porto
  • Radiopharmacos website
  • Confirmation to customers upon receipt of order
  • Daily shipments in PHC
  • Transport planning and daily monitoring
  • Mapping of Doses of radiopharmaceuticals, placed in the network and their motorization
  • Monitoring of Certificates and their registration in the network of the doses delivered each day
  • Archive of Delivery Notes sent by the transporter
  • Archive of the delivery notes of the network clients
  • Map of delivered doses with calibration times and radiopharmaceuticals
  • Daily customer invoicing
  • Sending weekly customer invoices
  • 2nd copy of delivery notes sent to customers on request

Public Tenders:

  • Consultation in the daily platform (Vortal and Others)
  • Analysis of Tender Specifications
  • Elaboration of proposals and tender documents
  • Map of tender proposals answered and awarded
  • Network archive of received documents/reports
  • Folder archiving of documents/reports received
Suppliers- Elaboration of the Purchase Orders in (PHC)

  • Sending the Purchase Orders to suppliers

Diversity & Inclusion / EEO:

  • Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Minimum Requirements:

  • Education: University degree
  • Experience / Professional requirements: 5 years' experience in C. Service
  • Languages: English
Division

  • ONCOLOGY
Business Unit

  • ADVANCED ACCELERATOR APPLICATIONS
Location

  • Portugal
Site

  • Lisboa
Company / Legal Entity

  • AAA Portugal Unipessoal
Functional Area

  • Sales
Job Type

  • Full Time
Employment Type

  • Regular
Shift Work

  • No

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