Customer Service Assistant
2 semanas atrás
Do you speak Croatian/Serbian, Latvian, Or Hebrew Speaking fluently? Are you passionate about creating a safe and positive online environment? We're looking for a Customer Support professional to join our Client's dynamic team in Lisbon Play a vital role in supporting a leading technology company that provides mobility services, including vehicle and scooter rentals, car sharing, and food delivery.
Tasks- Review and assess escalated cases for potential policy violations or safety concerns
- Respond to client's customers inquires via phone, helpdesk and live chat
- Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
- Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
- Handle Client's customer's complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
- Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.
Requirements:
- Be a language whiz Possess a C1-C2 level of fluency in Croatian/Serbian, Latvian, Or Hebrew Speaking, along with strong B2 English communication skills (written and spoken).
- Thrive in a fastpaced environment. You'll enjoy a dynamic, teamoriented, and structured workplace.
- Be a problemsolver with a heart. A passion for helping others achieve positive outcomes is a plus
- Maintain composure. You'll encounter sensitive content, and a strong tolerance is essential.
Benefits:
- Live life to the fullest: Enjoy a generous 22 days of paid vacation to explore vibrant Lisbon and beyond
- Build your future: Secure a temporary contract for 12 months, with the possibility of permanent employment after 2 years.
- Peace of mind: Focus on your wellbeing with comprehensive private health insurance included.
- Smooth transition: We'll support your relocation with flight reimbursement and temporary accommodation.
- Unlock a new language: Learn Portuguese for free with provided classes
- Unwind and explore: Discover Lisbon's beauty with water sports, soft trekking activities, and more
- Join the family: Be part of a supportive, friendly team that values your contribution.
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