B2B Customer Support

2 semanas atrás

Porto, Porto, Portugal Adidas Tempo inteiro
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The purpose of this role is to support our Global Operations hub by acting as a helpdesk giving support and doing administration for internal customers (employees) in Europe securing compliance, customer satisfaction, process efficiencies and cost savings.

Our team of Travel & Expenses handles all travel cost requests submitted within adidas, from approving expenses to clearing any queries related to business travels and expenses.

This position is situated in our GBS within our Porto Hub.
WHAT WILL YOU BE DOING? Support business and teams on process and system-related questionsHandle standard inquiries & support through ticket service or via phoneProvide consistent information to employees on Travel, Expenses and Event topicsSecure data completeness & correctness within our software for compliance and follow-up taxation purposesTimely execute assigned tasks and issues according to defined processes, timetables and service levels in compliance with tariff and work agreementsWHAT ARE WE LOOKING FOR? Written and spoken fluency in English and German+2 years of experiencein customer service/helpdeskUniversity degree or matching experienceExperience with SAP and Concur (preferential)Experience in a Shared Service environment (preferential)WHAT DO WE OFFER? Competitive base salary, language bonus, and annual bonus
Private health insurance and on-site doctor
Hybrid work policy and Monday to Friday flexible working hours (no shifts)
Sports and work-life balance incentives
Upskilling and internal growth (local and international)
International and diverse work environment
State-of-art office space and conditions
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players.

Display empathy, be inclusive and show dignity to celebrates diversity, supports inclusiveness and encourages individual expression in our workplace.

We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
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