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Customer Support Specialist
3 meses atrás
The Offer
- Opportunity within a company with a solid track record of performance
- Fantastic work culture
- Join a market leader within Other Services
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
The Profile
What We Expect From You:
- Excel in communication and teamwork.
- Bring a positive, customer-centric approach with proactive problem-solving skills.
- Thrive in delivering results independently and adapting to changing situations.
- Embrace ambition, value collaboration, and enjoy sharing experiences.
- Demonstrate reliability, trustworthiness, and hold a high school diploma or higher.
- Bring over 1 year of customer service experience to the table.
- Fluency in Dutch (Nederlands) to effectively liaise with the stakeholders of the region.
- Have a B2 level of English proficiency for seamless communication.
The Employer
Our client is a bespoke customer experience solutions company for ambitious businesses. The company is more than just a support centre. Their services are fully personalised to each client, and they mentor teams that believe in your products and services. Our client helps your business redefine, streamline, and digitise processes to meet your demand and provide only the best customer experience. They provide comprehensive and bespoke multi-channel customer service support in 30+ countries across 10 sectors, from retail and travel to banking and financial services. They also recruit and train talent, and They're expanding further. Whether it's an omni-channel outsourcing solution or a targeted contact service, their amazing teams increase customer loyalty and embody your business ethos to deliver clear outcomes. They're scalable and agile. They help you grow, and they grow with you.
