Technical Support Specialist

2 semanas atrás


Ovar, Aveiro, Portugal Bosch Group Tempo inteiro
Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.


The Bosch unit in Ovar belongs to the Building Technologies division and is focused on bringing solutions to the market that are shaping the smart cities of the future.

The company develops and produces innovative solutions for security and communication systems, fire alarms and electronic displays. With about 1200 employees, its success lies in the highly specialized and innovative team and technological know-how.

Job Description:

  • You have contact with both Bosch colleagues and specialized customers to provide technical support with regards to the Bosch Building Technology portfolio, mostly camera surveillance products;
  • The Technical Support Team uses a case / ticket system for daily support to manage all issues;
  • You are also responsible for the proactive sharing of knowledge within the technical support teams;
  • The role includes international travel and the expectation is that in specific cases your availability matches different time zones;
  • You like to work structurally and adapt in an environment where continuous improvement is paramount.

Qualifications:

  • 3+ years of experience in IT / IP with the emphasis on customer support or engineering;
  • Excellent analytical and handson problemsolving skills with a strong customer focus;
  • Strong time management skills to operate within a flexible customer driven environment;
  • Good communication skills in English, both orally and in writing. German is a plus;
  • MBO + / HBO Technical education is preferred.
Additional Information


Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.


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