![Tech Mahindra](https://media.trabajo.org/img/noimg.jpg)
Trainer Specialist
2 semanas atrás
We're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than associate providing Information Technology and Business Process Outsourcing Services.
Tech Mahindra has arrived in Portugal, and we are looking for you We want to present you growing opportunities and so far the best working environment.
We are looking for a Trainer Specialist for our project, to understand the processes requirement followed by imparting knowledge and equipping the Workforce with the skill set in order to run the business as per the requirement.
Responsibilities:
- Conducting inductions for New Hire batches.
- Responsible for conducting preprocess and process training for new hires and evaluating their performance based on their competencies.
- Training new advisors before they go live confirming factuality, helpfulness, and presentation.
- Maintain attrition and throughput as per process guidelines
- Resolving and escalating trainee concerns and issues.
- Coach and counsel wherever needed
- Document Training reports and trackers
- Conduct Pre & Post assessment to identify any red flags (if any)
- Provide feedback to specific areas of opportunity
- Provides Training Needs Analysis
- Conduct regular audits to check training effectiveness
- Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
- Helps in creating training modules/curriculum
- Other tasks that may be required/assigned by the supervisor/manager as required by the business
- Identifying Red Flags (Poor Performers) and formulating an effective action plan.
- On floor training. Monitoring and auditing the calls. Coaching the advisors on the floor.
- Keeping track of their performance.
- Attend client calls for discussions on the performance of advisors, including e.g. CSAT, Bottom quartile Advisors, Action Plan, Call Calibration, Weekly dashboard updates.
- Provide Cross Functional Support to spaces via live chats or/and meets to provide quick resolution of issues and questions to a team members
Requirements:
- English C1 (mandatory)
- At least 1 year of working experience in the related field is required for this position
- Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage)
- Excellent written and verbal communication skills
- Must possess good presentation skills
- Excellent Organizational and planning skills
- Good understanding of Group Dynamics (diversity)
Conditions:
- Base salary above average x 14months
- Meal allowance and health Insurance
- Initital and continuing Training
- Work shift Monday to Friday (8AM to 5PM)
- Officepositon in Oeiras(company will provide a shuttle)
- Date of joining: 1st July/max 7th July.
Tipo de oferta:
Período Integral
Benefícios:
- Cartão/Ticket refeição
- Estacionamento gratuito
- Seguro saúde
- Subsídio de transporte
Horário de trabalho:
- Turno de 8 horas
Tipos de pagamento complementares:
- Décimo terceiro salário
- Subsídio de Natal
-
Trainer & Product Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroAre you known for providing exceptional product support and exceeding clients' expectations? Then this the right project for youWe are hiring a Trainer & Product Specialist for a multinational technological company.Identify training needs and provide a training program for the clients;Provide support to the Master Trainer in the daily training schedule and...
-
Instructional Designer Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Adecco Recursos Humanos Tempo inteiroGear up for an unparalleled expedition where technological innovation converges with education and YOU take center stage as the Content Experience Manager shaping the future of e-learning brilliance in the dynamic realm of telecommunications Why Dive into This Spectacular Adventure? Own the development and implementation of content from start to finish...
-
French Learning Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Email Share Share Share Share Share Job Description: Come and work with us. We are looking for a talented and accomplished French Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating...
-
French Learning Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Foundever Tempo inteiroCome and work with us.We are looking for a talented and accomplished French Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees workplace performance in alliance with Foundever's core values.As a Learning Specialist in this project, your...
-
French Learning Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished French Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees workplace performance in alliance with Foundever's core values. As a Learning Specialist in this project, your...
-
French Learning Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished French Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees workplace performance in alliance with Foundever's core values. As a Learning Specialist in this project, your...
-
French Learning Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroCome and work with us. We are looking for a talented and accomplished French Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees workplace performance in alliance with Foundever's core values. As a Learning Specialist in this project, your...
-
French Learning Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished French Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees workplace performance in alliance with Foundever's core values. As a Learning Specialist in this project, your...
-
French Learning Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Lisboa, Portugal, PTEmailShareShareShareShareShareJob Description:Come and work with us.We are looking for a talented and accomplished French Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating and conducting...
-
Automotive Technical Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal MSX International Inc. Tempo inteiroAll offer letters will be sent by an MSX e-mail address that ends with / @msxi- / Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid.Automotive Technical SpecialistFecha: 9 may. 2024 Automotive Technical Support Contract : Permanent 40 hours per week Monday to Friday Lisbon, Portugal At ...
-
Instructional Designer Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Adecco Recursos Humanos Tempo inteiroGear up for an unparalleled expedition where technological innovation converges with education and YOU take center stage as the Content Experience Manager shaping the future of e-learning brilliance in the dynamic realm of telecommunications Why Dive into This Spectacular Adventure? Own the development and implementation of content from start to finish...
-
Instructional Designer Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Adecco Recursos Humanos Tempo inteiroGear up for an unparalleled expedition where technological innovation converges with education and YOU take center stage as the Content Experience Manager shaping the future of e-learning brilliance in the dynamic realm of telecommunicationsWhy Dive into This Spectacular Adventure?Own the development and implementation of content from start to finish working...
-
Instructional Content Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiroAbout the job (Italian) Instructional Content Manager (M/F):Type of Position:Full-timeLanguage:Fluent level of ItalianAdvanced EnglishSector:Content Management and DevelopmentAbout Our Client:Are you a passionate Content Experience Manager with a solid background in developing and implementing content strategies?Our client, a dynamic company located in...
-
Senior Digital Marketing Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Virtuagym Tempo inteiroSenior Digital Marketing Specialist LisboaSenior Digital Marketing SpecialistLisboaLisbon, Lisbon, PortugalAs Virtuagym keeps on growing, we are now looking for a new face to complement our Marketing team. As Senior Digital Marketing Specialist you will be responsible for owning and improving the marketing mix for our product launches and international...
-
Automotive Technical Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Msx International Inc. Tempo inteiroAll offer letters will be sent by an MSX e-mail address that ends with / @msxi- / Any offer letters that do not come from one of these e-mail domains should be considered fake and invalidAutomotive Technical SpecialistFecha:9 may. 2024 Automotive Technical Support Contract : Permanent 40 hours per week Monday to Friday Lisbon, Portugal At MSX IBERIA we are...
-
Ecommerce Marketing Specialist for An Ecommerce D2c
2 semanas atrás
Lisboa, Lisboa, Portugal Remotivate LLC Tempo inteiroHello, Marketing SpeacialistMy name is Iskander and I am the Co-founder at Blue Brands - We are a fast-growing e-commerce portfolio specializing in innovative solutions. Our leading brands, Zura and Pluxy, cater to niche markets with Zura offering specialized airway muscle trainers for those with sleep apnea, and Pluxy providing premium epilators and related...
-
Content Experience Manager
Há 1 mês
Lisboa, Lisboa, Portugal HUMANIT DIGITAL CONSULTING LDA Tempo inteiroHey Humans,We hope you're all doing well. We're excited to share some news that we believe will brighten your year even more.In a world where many companies see employees as just numbers, we at HumanIT take a different approach. We celebrate the power of humans every day, fostering a remarkable team of individuals who bring their unique talents, expertise,...
-
Content Experience Manager
4 semanas atrás
Lisboa, Lisboa, Portugal HUMANIT DIGITAL CONSULTING LDA Tempo inteiroHey Humans,We hope you're all doing well. We're excited to share some news that we believe will brighten your year even more.In a world where many companies see employees as just numbers, we at HumanIT take a different approach. We celebrate the power of humans every day, fostering a remarkable team of individuals who bring their unique talents, expertise,...
-
Senior Digital Marketing Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Virtuagym Tempo inteiroAs Virtuagym keeps on growing, we are now looking for a new face to complement our Marketing team. As Senior Digital MarketingSpecialistyou will be responsible for owning and improving the marketing mix for our product launches and international campaigns. Think of developing product strategies and how to localize them to different markets and audiences,...
-
People Operations Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Mercedes-Benz Germany Tempo inteiroHEY THERE:At Mercedes- we are united by the mission to make Mercedes-Benz the digital champion of the automotive industry. Our main products are the Mercedes-Benz worldwide website, its eCommerce platform as well as off-car digital services and after-sales solutions. Our company ́s purpose is to create experiences that people love, and we are proud of.At...