Cash Management Client Support Team Leader
1 semana atrás
About the job
The role sits within the Cash Management Support team of Client Management, acting as a single point of contact to manage the smooth onboarding of BNP Paribas Corporate clients from the account opening on and provide a best in class day to day support.
Your Main Activities Are
Act as a single point of contact to support corporate clients for all their cash management queries
Organize work and is responsible for the proper allocation of tasks, based on a structured prioritization and capacity management system
Ensure the managing of client queries is smooth and in accordance with procedures/policies and within lead times
Work in close partnership and acting as a coordinator with both internal and external stakeholders to manage client requests effectively
Manage risk and ensure the respect of compliance rules at Bank level and BCE, protection of the interests of the Bank and the Client, including fees and billing
Manage risk and ensure team development as well as define, implement and maintain activity metrics and reporting
Respect and promote the management system in place for production control and monitoring (e.g. whiteboard, Production meetings, Business Committees with Stakeholders (SLA), among others.)
Organize regular team meetings to encourage exchange of ideas and monitor projects and initiatives
Provide the team with the necessary means to do the job as expected (relevant training and coaching, motivating environment), implement and maintain activity metrics and reporting
Develop quality of service, improve client satisfaction and Net Promoter Score
Profile and Skills to Success
Bachelor Degree
Advanced level of English, both written and oral
Creativity and innovation / problem solving
Client focused
Communication skills, both written and oral
Ability to develop and adapt a process
Ability to understand, explain and support change
LI-Hybrid
Why joining BNP Paribas?
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Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.
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Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country.
Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
-International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.
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Retail Banking, a division that brings together all of the Group's retail activities and specialised business lines
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Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services.
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Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional client.
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Diversity and Inclusion commitment
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Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest.
We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.
Only through this balance we may all be at our best while working.-
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.
To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
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