C2 Dutch Senior Customer Service Agent- Based In
2 semanas atrás
If you are in Lisbon and want to continue your career in the customer service sector or if you are looking for a new challenge in your career, this may be your opportunity
Location:
Carcavelos ( First month in the office and then hybrid)
Start date:
TBC
Our client is a European leader in the leisure gift market.
They offer the widest variety of gift experiences on the market, experiences that are divided into several universes:
Stays, Adventure, Well-being, Gastronomy, and Magical Moments.
If this sounds interesting to you, keep reading
You will be a perfect fit if you have:
- Fluent level of English ( speaking and writing ).
- Fluent level in Dutch ( speaking and writing ).
- Minimum of C2 level
- Customer Service experience ( in Call Canters preferably) or B2B support experience.
- The ability to work in a fastpaced environment
Which are my tasks in this role?
- Help the customer and work upsell during the exchange and order process.
- Record specific details of customers and partners' contacts and ensure actions are taken on each and every case.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Work successfully with the team to deliver and exceed KPIs for quality and to support brand development.
What's on offer?
- Competitive salary discussed over the phone
- Great training
- Work from ANY country 20 days a year
- Monday to Friday ( 8am17pm)
- Health and life insurance provided by the company
- Weekly events and activities
- Employed directly by the client
- Opportunity for career progression
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