Business Process Lead

1 semana atrás


Porto, Porto, Portugal Voltalia Tempo inteiro
Our Operations & Services Line is looking for an Business Process Lead.

Belonging to Quality Department plays a crucial role in ensuring that processes within the organization are well-documented, streamlined, and optimized to meet quality standards and customer requirements increasing clarity and effectiveness in the business lines connected with Operations and Services.


She/He will have the following responsibilities:

  • Work on process identification, first identifying all relevant processes within the Business lines concerned and related support areas. Those process may evolve within PDCA cycle.
  • Mapping Current Processes and work closely with team members to map out existing processes using various techniques.
  • Ensure Gathering Stakeholder input to maintain processes up to date: Collaborates with stakeholders across different departments to gather input on current processes.
  • Perform process analysis in the current mapped processes to identify bottlenecks, redundancies, and opportunities for streamlining.
  • Analyzing the processes to work on standardizing procedures and documenting best practices.
  • Process Improvement Initiatives, based on the analysis, leads initiatives to improve existing processes.
  • Training and Communication to ensure that team members are trained on new processes and procedures.
  • Monitoring and Measurement to establishes metrics and key performance indicators (KPIs) to monitor the effectiveness of the revised processes

QUALIFICATIONS:

The ideal candidate will have/ be:

  • Master's in engineering.
  • +2 years of experience in quality systems roles linked with process mapping (in renewables energy sector is plus).
  • Proficient in MS Office, MS Sharepoint environment and generic Quality tools.
  • Experience in Process management mapping framework and design tools is highly valuable.
  • English proficiency (mandatory)
  • Training in in Quality Iso Management Systems such as ISO 9001: 2015.
  • Training and experience as internal auditor.
  • Availability to travel abroad for limited periods and on short notice

KEY SKILLS:

  • Excellent communication (oral and written).
  • Well-organized and reliable.
  • An analytical mind with strong business acumen.
  • Customer-oriented approach.
  • Good time-management skills.
  • Good Team player skills.
  • Critical-thinker and problem-solver.
  • Responsibility.

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