French Customer Support for An Accommodation

2 semanas atrás


Lisboa, Lisboa, Portugal ProRekruter Tempo inteiro

PT:
Apoio ao Cliente Alemão para um Serviço de Reservas de Alojamento, Início escritório em Lisboa Oriente)

Location:
Lisbon, Portugal

-
Possible start: 12.07:

  • It's startup project, you can have influence on it's shape from the scratch
-
It's office based position in Lisbon Oriente:

  • We don't need any experience, we offer training
-
2 Shifts system: Monday
  • Sunday (1st shift : 8:00
  • 17:00 & 2nd shift: 13:00 to h/5days per week incl.
Public HolidaysOur client is Airbnb service. Their mission is to create a world in which anyone can belong anywhere.

To this end, Airbnb enables millions of people around the world to use their space, passions and talents to become entrepreneurs.

The community support team welcomes the Airbnb community on its way to building the world's most loyal travel community through exceptional service.

We are looking for reinforcements in the form of French-speaking employees for our team in Lisbon. We are looking for you, entrusted with the support of our customers.

As a Customer Support you will:

  • Composing empathetic and customised messages when in contact with the users
  • Investigate and resolve the complaint, provide detailed documentation of the circumstances, proceed with the investigation and justify the proposed resolution
  • Process insurance policy administration or cancellation requests
  • Manage escalated or urgent calls where customer may be very upset

What do we expect?
-
You speak native French:

-
You speak communicative English - min

B2 level:


  • You live in Lisbon area or you are ready to relocate there
  • You are customeroriented and enjoy interacting with people
  • You are ready to be the part of a startup project whose shape you will have a real impact on

What do we offer?
-
Possible start: 12.07:

  • Competitive salary and remuneration system (incl.

meal allowance):

  • 1038€ gross x12 months or 890€ gross x 14 months basic salary
- up to 100€ gross performance bonus/month
- meal allowance: 7,23€ NET/day in a voucher card (approx 145€ NET/month)

  • Fixed term, renewable full time employment contract for 6 months (according to the Portuguese law)
-
Complete online hiring process regulated:

  • 2 Shifts system: Monday -Sunday (1st shift : 8:00
  • 17:00 & 2nd shift: 13:00 to h/5days per week incl. Public Holidays
-
Office work system in our modern office in Lisbon
Oriente:Private health insurance with a dental plan after 6 months in the company We are certified Great Place to Work for 4 years
EU citizenship or a residence permit in Portugal is mandatory
We look forward to you

Tagged as:
Jobs in Portugal

Qualification

Entry level, Experience no needed, French Language

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