Senior Service Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Boost-IT Tempo inteiro
Tasks
  • Lead and Refine Service Delivery Processes: Oversee the end-to-end service delivery, ensuring that all technical teams collaborate effectively to meet and exceed client expectations.
  • Champion of Continuous Improvement: Identify and implement continuous improvement initiatives within the IT service management framework to enhance efficiency and service quality.
  • Customer Satisfaction and Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for escalated service issues, and ensuring client needs are met with consideration and tact.
  • Agile and ITIL Expertise: Utilize your deep understanding of both Agile and ITIL frameworks to navigate and integrate best practices into our service delivery, ensuring a flexible yet structured approach to managing IT services.
Requirements

Requirements:

  • Excellent communication skills including high-level fluent English
  • Multinational Team Leadership: Proven ability to work effectively across multinational teams, fostering collaboration and unity among diverse groups.
  • Advanced Stakeholder Management Skills: Demonstrated success in managing complex stakeholder relationships, both internal and external, with a knack for balancing competing interests.
  • Technical Savvy: Solid background in overseeing the delivery of IT services, including direct experience in major incident management and the integration of IT service automation tools.
  • Agile and ITIL Proficiency: Strong command over Agile methodologies and ITIL practices, with the ability to implement these frameworks to streamline processes and enhance service delivery.

Nice to have:

  • Experience with Jira, Confluence, Miro, and collaborative tools.
  • Technical Degree in Computer Science, Engineering or equivalent.
  • Experience managing and operating IT infrastructure, including servers, networks, and applications.

Boost IT was founded in 2018 with a core belief, that technology can be used to elevate people and improve the world.


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