Service Manager
2 semanas atrás
We are looking for a Service Manager to integrate a hybrid project in Lisbon.
Profile:
- Between 3 to 6 years of proven relevant professional experience in global IT operations;
- Monitoring and reporting KPIs and setting up SLA concepts;
- Project management and experience working with technical teams;
- Experience with service providers and management and monitoring of services;
- Cybersecurity knowledge;
- Business fluent in German and English languages.
Responsibilities:
- Manage budget and report to the service owner;
- Monitoring and reporting of service delivery;
- Suggest improvements for optimizations of the service in terms of performance, adaptability, reliability, and cyber security;
- Incident Management;
- Understand requirements and business needs;
- Regular alignment and touchpoints with all involved stakeholders.
We offer:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity;
- Trust and Growth;
- Competitive salary package with benefits.
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