Operations Support Agent

2 semanas atrás

Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.

Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.


The company aggregates over 3,000 own vehicles, in addition to the campervans and motorhomes of countless individual and professional hosts.

The vision is to become the world's No.1 road trip provider by continuing to expand - both vertically and geographically.


Indie Campers operates across the US in Los Angeles, San Francisco, Las Vegas, Denver, Salt Lake City, Phoenix, Orlando, and Miami, and in Europe in Germany, France, Spain, Italy, Portugal, Ireland, England, Scotland, Switzerland, Iceland, Sweden, Austria, Netherlands, Belgium, Sweden, Croatia, Norway, and has pick-up centres in more than 50 cities.


THE ROLE


We are looking for an
Operations Support Agent to be part of our Operations Excellence team - you will be responsible for engaging in friendly contacts with our internal operational teams all over Europe and the US, responding to all inquiries and assisting them with the daily activities and needs.


As Operations Support Agent you will be working closely with other Operational departments (Fleet, Logistics, Customer Excellence) in our HQ in the center of Lisbon, to be able to better assist our internal teams on the field.


WHAT WILL YOU WORK ON?

  • Direct contact with Customer Excellence team to monitor and support their Road Assistance service to customers ontrip on a daily basis;
  • Provide support within the Operations department to assure a smooth and accurate workflow;
  • Control daily activities and productivity reports within all of our US and European branches develop and manage a data driven overview of our operations;
  • Be familiar with the continuously evolving Indie Campers products and operational policies to ensure constant followup and quality feedback in assisting our teams' questions and daily needs;
  • Monitor and report of operational issues and followup to ensure proper resolution;
  • Identify operational constraints and help designing and implementing new operational procedures.

WHO ARE WE LOOKING FOR?

  • Eligible for IEFP Internship (mandatory);
  • BA/BS/Master's in Business Administration or similar (mandatory);
  • Fluent in English (mandatory) + French or German fluency (preferred);
  • Fleet or campervan knowledge (preferred);
  • Previous experience in Operations and/or Customer Service position (mandatory);
  • Available to work weekends and holidays, with hybrid work regime (80% office, 20% remote)


 Software Skills
  • Knowledge of Excel / Google sheets (preferred);
  • Problemsolving attitude;
  • Excellent communication skills (written & spoken);
  • Ability to multitask and adapt to a fastgrowing environment;
  • Fast learner and problem solver approach.

WHAT WE OFFER:

  • A dynamic position in a young, fastgrowing and innovative company. At Indie Campers, no two days are the same and your contribution makes a difference;
  • Continuous training and coaching by senior managers to launch your career and develop your skills;
  • Fun work environment with an international crowd, located in the heart of Lisbon.
**Are you ready to Go Indie?

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