Head of Vendor Services

1 semana atrás

Oeiras, Lisboa, Portugal Vector Synergy Tempo inteiro

Location:

Oeiras, Portugal

Security Clearance:

NATO Secret

Reference No:

C003003 / Oeiras

Skills, knowledge, experience required:

  • A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years postrelated experience,
OR

  • A minimum of 3 years' experience in managing services and projects in a customer facing role;
  • Strong vision on demand and capacity in large organisations;
  • Experience with setting and managing vendor performance, including performance statistics;
  • Experience with process optimization and vendor sourced efforts;
  • Experience with managing vendor relationships;
  • Experience with third party risk management;
  • Experience with Agile Product Management;
  • Selfstarter, customer focused with the ability to work independently.

Desirable:

  • Experience with working in military / technical environments, particularly in the field of C4ISR and Cyber;
  • Experience leading and managing small teams;
  • Prior experience of working in an international environment comprising both military and civilian elements in a supervisory role;
  • Experience with AGILE ways of working;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.

Duties/role:

  • Performing duties under the direction of the Office of the Director and in coordination with the Head of the Portfolio Management Branch;
  • Managing the vendor services from a day today performance perspective and all aspects of the effectiveness of the service;
  • Directing the efforts of the Vendor Management Officer in the identification of requirements and development of Statements of Work, (SOW), Requests for Proposal (RFP) Requests for Quotation (RFQ) and other procurement related documentation;
  • Overseeing the management of the service contractor resources and deliverables;
  • Assessing vendor terms, deliveries and performance;
  • Optimizing Capacity Performance and impacting vendor services;
  • Acting as the Project Manager/Scrum Master for coordination of deliveries for assigned contracts within Academy ensuring that the outcomes requested by branch heads align with internal timings and dependencies are coordinated across resourcing options;
  • Monitoring timing and quality of deliveries in accordance with the planning;
  • Defining and monitoring vendor Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and Objectives and Key Results (OKRs);
  • Leading and directing staffing actions to ensure capacity optimization under the SWP including supporting the development of Job;
  • Providing descriptions, PECR requests, development of impact statements, and overall business cases;
  • Identifying opportunities for continued resource optimization under the SWP and Smart sourcing frameworks;
  • Communicating and coordinating on behalf of the Academy with assigned service providers (SPOC);
  • Maintaining knowledge of the usage of "volume based" contracts and ensuring processes and coordination within Academy are launched with staff manager before contract end to ensure continuity of services;
  • Ensuring swift vendor onboarding to projects and continued service;
  • Creating and coordinating vendor onboarding processes to ensure that deliverables are achieved from day 1;
  • Cultivating provider understanding and alignment with internal Academy processes and functions necessary to the achievement of deliverables;
  • Coordinating with Branch heads for SOW service contract requirements and maintaining "playbook" for assigned service providers;
  • Providing staff management in the coordination and support of the Acquisition processes for the Academy;
  • Executing on the resourcing decisions for "ramp up" within assigned service providers under the terms of the SOW as determined by the Delivery Cadence and SWP governance;
  • Supporting demand/capacity forecasting;
  • Contributing to and aligning with the upstream reporting and coordination with COO on Smart Sourcing on behalf of the Academy;
  • Overseeing the management of Academy staff, including; Performance management, Coaching and mentoring, Recruitment and onboarding and Training requirements;
  • Deputizing for higher grade staff, if required;
  • Performing other duties as may be required.
VECTOR SYNERGY sp. z o.o., ul.

Marcelińska 90, Poznań, NIP PL , REGON , KRS:

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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