Digital Coffee Specialist

2 semanas atrás

LindaaVelha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

Position Snapshot:

Local:

Linda-a-Velha

Empresa:
Nestlé Nespresso SA

Full-time

Position Summary:


Assim, conseguimos oferecer o café da mais alta qualidade, para ser apreciado no conforto do próprio lar, bem como saboreado fora de casa.

Vamos iniciar um processo de recrutamento para B2C Digital Coffee Specialist.

A reportar ao Digital Team Leader, esta função terá como principal objetivo comunicar e apoiar em todos os processos e/ou questões dos nossos clientes, nas diversas plataformas digitais, de forma ágil, rápida e segura, promovendo uma experiência única no ambiente Digital.


A day in the life of
:

  • Resolver os pedidos dos clientes nas diversas plataformas
  • Ter empowerment para resolver e comprometerse com as ações
  • Ser eficiente na resolução, respeitando sempre os padrões de qualidade da Nespresso
  • Promover a marca, atuando como embaixador da mesma junto dos clientes:
  • Cumprir os SLAs necessários por ponto de contacto
  • Construir relações de longo prazo com o cliente, criando proximidade, personalização e sentido de serviço
  • Desenvolver e atualizar continuamente as suas competências e conhecimentos:
  • Pró-atividade na identificação de lacunas e formas de melhoria

What will make you successful:

  • 1 a 2 anos de experiência em vendas (preferencial)
  • 1 a 2 anos de experiência em Customer Facing (mandatório)
  • Domínio Microsoft Office, na ótica do utilizador (Outlook, PowerPoint, Excel...)
  • Bom nível de Inglês (preferencial)
  • Excelente capacidade relacional e de comunicação
  • Agilidade a trabalhar com várias plataformas em simultâneo
  • Multitasking
  • Disponibilidade para trabalhar a partir de LindaaVelha
  • Presencial

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