Insurance Team Leader for Airbnb Project

1 semana atrás


Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

Location

  • Lisbon, Portugal
    Language
  • English***
    Description:
    Why joining us


Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day.

We're bringing on board a Insurance Team Leader to provide great customer support, maintaining quality & improving the performance every day.

If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

What you'll be doing at Webhelp
As an
Insurance Team Leader for Airbnb project
, you will:

  • Supervise, monitor and develop a team of insurance Customer Advisors
  • Handle insurance escalation calls
  • Closely monitor the SLAs and KPIs of the project
  • Guarantee the continuous monitoring and improvement of the KPIs project by identifying performance gaps, analysing root causes, and developing strategies to improve the results of the team
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving highlevel performance
  • Create an inspiring team environment with an open communication culture
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fastpaced growth and internal progress in different job positions
  • Experience all the opportunities that living in Lisbon has to offer.

We'll be a great match if you:

  • Are fluent in English and any of the following
    :German, French, Spanish, Portuguese or Italian (written and oral):
  • Have at least 1 year of previous experience in Team Management (mandatory)
-
APA/CIP qualified or studying towards qualification with experience on the Irish market (mandatory):

  • Have good IT skills, especially in MS Excel / MS Office / Google G-suite
  • Have Indepth knowledge of performance metrics (KPIs)
  • Have excellent communication and leadership skills
  • Are keen for the opportunity to relocate to Lisbon, Portugal.

What we offer you:

  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance (from day 1)
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural project
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
  • We promote intercompany mobility to work at any of our sites around the world
  • Relocation package and accommodation guaranteed (for 12 months)
  • We promote intercompany mobility to work at any of our sites around the world
.

  • Workplace: Work onsite in Lisbon, Portugal with hybrid opportunities.
"Webhelp is a company that offers growth opportunities equitably to all who demonstrate their commitment and value."-
Tatiana Cardoso - Team Leader

Who we are
**Webhelp
is a French multinational BPO company that is making business more human for the world's most exciting brands. **By choosing Webhelp
, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.


Join us at **Webhelp
and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.


If this sounds like you, join us

Webhelp is an equal-opportunity employer.

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