Sixt - Incident Manager

1 semana atrás

Lisboa, Lisboa, Portugal Damia Group Tempo inteiro

Sixt is recruiting an Incident Manager:

About:

They are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide.

Their mobility platform ONE combines their products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives their customers access to their fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide.

Together with their franchise partners, they are present in more than 110 countries at 2,070 rental stations.

At SIXT, a first-class customer experience and outstanding customer service are their top priorities. They focus on true entrepreneurship and long-term stability and align their corporate strategy with foresight.

Your mission with them:

Do what you love:

  • You define processes, standards and guidelines for major incident and problem management.
  • You support the IT teams in proactively identifying, analyzing, prioritizing and documenting incidents, primarily at 3rd level and increasing the overall quality of service by creating best practices.
  • You act as the single point of contact for escalation management and interacting with relevant stakeholders (e.g., business departments or test, change and release management).
  • You will have a supporting role in security incident or crisis management, if required.

Do you see yourself in the below?

  • You hold an university degree with a focus on information technology or several years of professional experience.
  • You have a good technical understanding of IT solutions (client/server systems, cloudbased solutions, IP and network infrastructure).
  • You have got a good knowledge of ServiceNow as well as practical experience in the ITIL incident and problem management processes.
  • You are willing to work shifts and to participate in oncall duties outside office hours.
  • You communicate fluently in English and have a levelheaded demeanor even in critical situations.
**Benefits
**Working at SIXT not only means creating the future of mobility, but also offers personal benefits.

This means especially for you:

  • 28 days of vacation.
  • No dress code.
  • Hybrid working model and flexible working hours. In their modern office, with new equipment, you can stock up on coffee at any time and spend your lunch break with colleagues in the onsite restaurant that provides healthy and delicious food for everyone.
  • Moreover, they offer you a super international working environment, numerous trainings for your individual development, participation in external conferences and they even organize internal dev & tech talks. It is very important for them that you can develop personally and grow within their company.
  • Furthermore, you can benefit from their Coverflex advantage system. With this system you can select the benefits you want
  • This way you can decide for yourself what you want to use your benefits for
  • In addition, your colleagues are pretty awesome. This is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees.
  • Otherwise, they live "work hard, play hard" their parties are legendary They also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.
  • Want to take off with them and revolutionize the world of mobility?
  • Want to know more? Get in touch with us

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