Dutch Customer Advisor for Abbott Diabetes Care

2 semanas atrás

Lisboa, Lisboa, Portugal Foundever Tempo inteiro

Come and work with us.

Do you want to contribute to healthcare and well-being around the world?
Are you

Dutch native or fluent with strong

English communication skills?

Looking to make your career in a multicultural environment in sunny and happy

Lisbon?

So we have the perfect opportunity for you

Your future project:
join our

Dutch Customer Support team.

Abbott Diabetes Care create breakthrough products - in diagnostics, medical devices, nutrition and branded generic pharmaceuticals - that help people lead healthier lives, full of unlimited possibilities.

As a customer service specialist in this project, your daily responsibilities will include:

  • Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
  • Offer specialized customer support through written and phone communication
  • Provide information regarding purchasing procedures, orders' tracking, and deliveries
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:

  • Native or proficient level of
    Dutch (C2):
  • Intermediate level of English (at least B2) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Highspeed internet access and appropriate conditions for remote work
-
Must hold EU citizenship or valid work permit for Portugal:

Benefits.

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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