Service Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro
Service Manager
Lisboa
Lisboa, Lisboa, Portugal

col-wide

Job Description:
Company Description


ABOUT ALTER SOLUTIONS PORTUGALAlter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries:
Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2022, we were certified as a Great Place to Work.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

Job Description
Service description
The service to be provided has main focus on IT Service Management to manage internal organization application. This service comprises a
- up of the future operations and transfer the various development Projects into a secure and
- performance operation. In doing so, the service to be provided will consider the existing operating processes according to ITIL, the new requirements, and coordinate the service needs with other service managers, platform management, and infrastructure suppliers.
  • Ensure customer
  • Manage budget and report to the service
  • Monitoring and reporting of service
  • Suggest improvements for optimizations of the service in terms of performance, adaptability, reliability, and cyber
  • Incident Management-Understand requirements and business
  • Regular alignment and touchpoints with all involved
  • Manage change requests/Small projects to drive customer satisfaction and meet business requirements
Qualifications

Requirements:

  • Between 3 to 6 years of proven relevant professional experience in global IT
  • Involvement in building IT solutions or operating IT solutions from a service
  • Monitoring and reporting KPIs and setting up SLA
  • Certification in ITIL is a
  • Experience working with technical
  • Experience with service providers and management and monitoring of
  • Cybersecurity
  • German speaker will be
  • Knowledge in Azure and Kubernetes will be appreciated
Fluent English. Hybrid Model in Lisbon.

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