Junior IT Solution Expert

2 semanas atrás

Amadora, Lisboa, Portugal Siemens Tempo inteiro
Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs

Main Objectives are:

  • Analyze customer demands and requirements and design solutions for IT HR services;
  • Analyze & solve customer incidents/problems that can't be solved by 1st and 2nd Level Support alone;
  • Ensure service quality (e.g. incident, problem, performance, capacity, or escalation management);
  • Point of contact for the respective service (e.g. customer, Cybersecurity, Data Privacy, Procurement, Business Administration);
  • Point of contact for SaaS suppliers and partners as part of the provider management;
  • Contact to the internal and external support organization and establish the way of working with the team;
  • Continuously improve processes with support/test teams and the community;
  • Contributes in PoCs, service transitions, service development activities, and projects;
  • Manage crossservice integration aspects of service (compatibilities, dependencies, etc.);
  • Work with respective service lines to ensure service quality of ticket handling;
  • Provide regular reports and insights on system and performance (status tickets /SLA) as well as financial topics (e.g. budget consumption, forecasts, cost estimations);
  • Contribute to IT HR / People & Organization projects and supporting defining and setting up future processes.

Expected/desired skill set:

  • Bachelor's Degree in Computer Science, Information Technology or related fields;
  • First working experience with IT services in HR / People & Organization area;
  • Know how about HR processes and how they can be supported;
  • Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies;
  • Advanced skills in MS Office (Word, Excel, Powerpoint, Teams, Planner);
  • Experience with working in agile teams and with agile methodologies (e.g. SCRUM);
  • Excellent communication skills;
  • Ability to work independently and with virtual teams;
  • Fluent in English, speaking, reading and writing (mandatory).

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

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