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Turkish-speaking Customer Support for Big Video
2 semanas atrás
Job details:
Location
Lisbon
Discipline
- Customer Service
Reference
Contact Name
Magdalena Ilter
Job description:
Embrace the future
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.
This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
Requirements:
- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
- Good communication skills, both verbal and oral
- Excellent native level written and spoken communication skills in Turkish + good knowledge of English
- Proactive attitude and strong teamspirit
- Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an everchanging organism
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
- Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
Responsibilities
- Provide general and technical support to customers who use any of our client's paid products
- Escalate complex problems according to defined procedures
Offer
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- Training & development opportunities
- Competitive salary & relocation allowance*
_ About Multilingual Jobs Worldwide_ - We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world._
- Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries._
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