French-speaking Customer Support for Big Video

2 semanas atrás


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
French-speaking Customer Support for big video platform in Lisbon, Portugal

Job details:

Location
Lisbon

Discipline

  • Customer Service
    Reference
35595

Contact Name
Maxime Jeanne

Job description:

Embrace the future

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.

This project is a support line for one of these services - the best-loved video streaming website in the world.


You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

Requirements:

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
  • Good communication skills, both verbal and oral
  • Excellent native level written and spoken communication skills in French+ good knowledge of English
  • Proactive attitude and strong teamspirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an everchanging organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Responsibilities

  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures

Offer

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
  • Competitive salary & relocation allowance*
    _ About Multilingual Jobs Worldwide_
  • We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world._
  • Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries._


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