IT Back Office Support

1 semana atrás

Lisboa, Lisboa, Portugal askblue Tempo inteiro
Do you know

AskBlue?

We were born in 2013, and we provide information technology consulting services.

We are looking for a

IT Back Office Support to join one of our project teams in

Lisbon, in the area of banking.

Tasks:

  • Be the IT SPOC for Wealth Management users located in Lisbon and Porto;
  • Provide support on standard tooling such as Workstation, OS, Office suite, Virtual machine ;
  • Contribute to ease the New Joiner process;
  • Investigate and provide assistance by liaising and ensuring coordination with the right team(s) located in Portugal, Switzerland, Monaco, Luxemburg, Germany or Asia until resolution;
  • Ensure that unresolved tickets are escalated to the relevant manager;
  • Provide constant and effective communication to the Back office users and other IT teams on the progress of their issues and requests;
  • Participate to the regular committee with other teams involved and customer with respect to the Wealth management information system governance;
  • Build a knowledge database;
  • Draft processes or RACI matrix where needed.

Handle user reported incidents:

  • Escalate timely to Head of APS on possible risks, escalation matters and management issues;
  • Ensure Service monitoring, reporting and continuous improvement of the service quality and availability;
  • Ensure that the all production deliverables are aligned with bank standards and best practices.

Requirements:

  • Bachelor's degree in computer science, information technology, related to technical field, or equivalent experience;
  • More than 3 years of experience as Back office User Support;
  • Experience in processes drafting;
  • Experience working in a multicultural environment and remote teams;
  • Workstation/Virtual Machines;
  • Telephony Systems;
  • Messaging and Instant Messaging;
  • Remote network Access;
  • Access Right Management Process;
  • Systems: User's Oriented, Online Banking, KYC and Clients' attributes systems;
  • Database: DB2, Postgre, Oracle;
  • Protocols: CFT, IBM CDC, MQ, API;
  • Javas knowledge (incl. J2EE);
  • Other: JavaScript, HTML5, UNIX Scripting, Linux and PL/SQL;
  • Critical Thinking;


 Communication
  • Fluent in English both verbal and written communication;
  • Extensive experience in daily verbal and written communication with a diverse group of people: Back office users, IT teams, managers;
  • Detail oriented, analytical and excellent follow through;
  • Excellent work ethic, selfstarter, autonomous;
  • Ability to learn from experience and from informal/formal instructions;
  • High level of persistence, cando attitude, proactiveness and maturity;
  • Fluent in English (verbal and written communication);
  • French (verbal and written communication) is a plus.
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