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P2P Specialist
4 semanas atrás
RESPONSIBILITIES & MAIN TASKS
- Support the implementation of the Help & Support Centre strategy for P2P.
- Prepare and keep process documentation and knowledge base up to date.
- Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
- Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
- Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
- Contribute to the optimization, standardization & efficiency of processes and systems.
- Manage training administration.
- Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.
JOB REQUIREMENTS
- Bachelor's degree or equivalent in the areas of business administration or finance (mandatory)
- 1 to 3 years of experience in a similar position and/or experience in P2P processes (mandatory)
- Fluency in English
- Good knowledge of MS Office tools
- Knowledge of service desk systems. Experience with ServiceNow is a plus
- Good knowledge of Finance processes, with focus on Accounts Payable
- Strong Continuous Improvement mindset
- Experience in process implementation and/or improvement
- Effective communication skills and analytical capabilities
- Ability to handle confidential and sensitive information with tact and discretion
- Strong customer focus
- Proactive and Organized
- Ability to work with many interlocutors/teams
- Ability to work under pressure and to define priorities accordingly
OFFER
- Attractive salary
- International and friendly working environment
- Flexible schedule
- Hybrid regime (2 day at home per week)
- Contract for 12 months (possibility to extend)
GESERFOR GESTÃO DE RH E EMPRESA DE TRABALHO TEMPORÁRIO, S.A. (no Alvará 66 de 31/10/1991) e PROSER PRESTAÇÃO DE SERVIÇOS NA PROMOÇÃO, REPOSIÇÃO E APLICAÇÃO DE PRODUCTOS, S.A.
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