P2P Specialist

3 semanas atrás


Porto, Porto, Portugal Nortempo Tempo inteiro
Nortempo Porto is currently looking for a P2P Specialist (m/f) for a client in the area of Porto.

RESPONSIBILITIES & MAIN TASKS

  • Support the implementation of the Help & Support Centre strategy for P2P.
  • Prepare and keep process documentation and knowledge base up to date.
  • Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
  • Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
  • Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
  • Contribute to the optimization, standardization & efficiency of processes and systems.
  • Manage training administration.
  • Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.

JOB REQUIREMENTS

  • Bachelor's degree or equivalent in the areas of business administration or finance (mandatory)
  • 1 to 3 years of experience in a similar position and/or experience in P2P processes (mandatory)
  • Fluency in English
  • Good knowledge of MS Office tools
  • Knowledge of service desk systems. Experience with ServiceNow is a plus
  • Good knowledge of Finance processes, with focus on Accounts Payable
  • Strong Continuous Improvement mindset
  • Experience in process implementation and/or improvement
  • Effective communication skills and analytical capabilities
  • Ability to handle confidential and sensitive information with tact and discretion
  • Strong customer focus
  • Proactive and Organized
  • Ability to work with many interlocutors/teams
  • Ability to work under pressure and to define priorities accordingly

OFFER

  • Attractive salary
  • International and friendly working environment
  • Flexible schedule
  • Hybrid regime (2 day at home per week)
  • Contract for 12 months (possibility to extend)
If you consider to have the profile that we are looking for, send us your CV to: @

GESERFOR GESTÃO DE RH E EMPRESA DE TRABALHO TEMPORÁRIO, S.A. (no Alvará 66 de 31/10/1991) e PROSER PRESTAÇÃO DE SERVIÇOS NA PROMOÇÃO, REPOSIÇÃO E APLICAÇÃO DE PRODUCTOS, S.A.

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