![Fujitsu](https://contents.bebee.com/companies/pt/fujitsu/avatar-VauOI.png)
Service desk agent with Dutch or German and English
3 semanas atrás
Requirements:
Mandatory Proficiency in English and Dutch OR German
Strong client-facing and communication skills
Customer service orientation
Available to work in fixed schedules
Role Purpose:
Provide first level contact and convey resolutions tocustomer issues
Properly escalate unresolved queries to the next levelof support
Track, route and redirect problems to correctresources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and seeproblems through to resolution
Utilize excellent customer service skills and exceedcustomers' expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help deskprocedures, products and services
Possibility to work only 35h per week with our Gimme5program
We are committed to equality of opportunity for alland to offer:
Competitive salary and bonuses;
Employment directly with Fujitsu with possibility ofpermanent contract
Work-life balance withpart-time/full-time schedules available and 25 annual leave days
Life insurance and Private health insurance extensiveto family members and since the first day of employment
International career in a dynamic and enthusiasticenvironment
Training and internal career progression plan uponhiring
Several discounts available with our partners
The chance to get involved in our SocialResponsibility program and participate in several initiatives with focus onwell being, diversity and inclusion, environment and our community
If you are moving to Portugal we also offer agreat support of with our Welcome Buddy to help you settle in.
Possibility to work only 35h per week with our Gimme5program
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