Service desk agent with Dutch or German and English

3 semanas atrás


Lisboa, Lisboa, Portugal Fujitsu Tempo inteiro

Requirements:

Mandatory Proficiency in English and Dutch OR German

Strong client-facing and communication skills

Customer service orientation

Available to work in fixed schedules

Role Purpose:

Provide first level contact and convey resolutions tocustomer issues

Properly escalate unresolved queries to the next levelof support

Track, route and redirect problems to correctresources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and seeproblems through to resolution

Utilize excellent customer service skills and exceedcustomers' expectations

Ensure proper recording, documentation and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help deskprocedures, products and services

Possibility to work only 35h per week with our Gimme5program

We are committed to equality of opportunity for alland to offer:

Competitive salary and bonuses;

Employment directly with Fujitsu with possibility ofpermanent contract

Work-life balance withpart-time/full-time schedules available and 25 annual leave days

Life insurance and Private health insurance extensiveto family members and since the first day of employment

International career in a dynamic and enthusiasticenvironment

Training and internal career progression plan uponhiring

Several discounts available with our partners

The chance to get involved in our SocialResponsibility program and participate in several initiatives with focus onwell being, diversity and inclusion, environment and our community

If you are moving to Portugal we also offer agreat support of with our Welcome Buddy to help you settle in.

Possibility to work only 35h per week with our Gimme5program



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