Customer service agent with Catalan

3 semanas atrás

Porto, Porto, Portugal EUROFIRMS PORTUGAL SGPS LDA Tempo inteiro

Oferta:


Olá Estamos a contactar-te, talvez, pela primeira vez, no entanto, nascemos há 30 anos, sob um modelo de liderança por valores.

Foi assim que nos tornámos numa das principais empresas de recursos humanos, ou melhor, uma empresa de gestão de pessoas e, durante 3 anos consecutivos, uma das empresas europeias que mais cresce no ranking do The Financial Times.

Conseguimos porque somos People first, a nossa forma de trabalhar, que implica compreender que o que fazemos não é encontrar currículos que se enquadrem numa função.

Isso é fácil. O que realmente importa é encontrar pessoas que encaixem numa empresa.

O nosso objetivo social é garantir a igualdade de oportunidades e de acesso ao mercado de trabalho, com o objetivo de alcançar a inserção social e laboral de pessoas com deficiência (grau igual ou superior a 60%).

Em cumprimento do sistema de quotas imposto pela Lei n.o 4/2019, de 10 de janeiro e nas suas medidas de ação positiva.

Hola,


As a result of the incredible growth of our client, we're looking for bilingual speakers to join us and one of the world's most well-known brands, as a call-center operator in Catalan.


Funções:

  • Maintain a positive, empathetic and professional attitude towards customers;
  • Respond promptly to customer inquiries;
  • Communicate with customers by calls, tickets, emails or messages;
  • Know the product/service well;
  • Process customer requests and complains;
  • Track, document and retrieve information in call tracking database;
  • Increase customer loyalty by delivering a seamless experience.

Requisitos:

  • Have a proficient or bilingual level of Catalan, and advanced level of Spanish;
  • Have 6 months 1 year of customer service experience;
  • Have call center experience;
  • Are living in Portugal;
  • Have pc at home, internet connection, headsets and webcam;
  • Have flexibitity in terms of shifts;
  • Have effective communication skills and customer care skills ability to listen and understand the customers needs;
  • Have strong computer navigation skills (you don't need to be a pc nerd, don't worry);
  • Have good disposition to work in a customer service environment.

Horário:

  • Fulltime schedule of 40 hours a week, rotative, with the breaks provided by law.

Qualificações:

  • High School.

Línguas:

  • Proficiency in Catalan;
  • Proficiency in Spanish;
  • Good English.
Eurofirms Trabalho Temporário Lda. Alvará no 712/13 de 17 de Julho.

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