Sales and Customer Support for Spotify and Co.
4 semanas atrás
You are looking forward to a new challenge abroad? You are excited about enjoying life under the Portuguese sun? Sales, Technology or Online-Ads sound interesting to you?
Or do you simply care about providing excellent customer service and making people smile with your work?
If you are creative, motivated and communicative then we might just have what you are looking for
Huge brands like Spotify, Google, Nike, Netflix, Bose, Michael Kors, Supercell and many more probably ring a bell to you.
If you are in for an exciting experience abroad or are willing to kick-start your career in an innovative and international organization, then you will not be disappointed
The Job.
Are you looking for a new position, where you are able to support clients and customers whilst providing customer support regarding upcoming queries?
Your main tasks include:
-exceptional consultation of clients regarding any upcoming questions
- Achieve high levels of client satisfaction with a focus on quality and results
- Developing the business environment for sustained growth on the account
- Creating and keeping up the relationship inside the account to preserve long term perceivability to techniques, strategies, and general competitor's movement
- Research new sales opportunities with the existing portfolio of accounts
- Focusing on driving benefit through proactive administration
- Tracking, managing and reporting ongoing activity relative to the sales pipeline
- Responding and providing solutions to the inoming client or partner calls
- Ensuring customer satisfaction and providing the best interaction within the customer service department
- Actively listening to the customer by adopting a positive frame of mind and constant professionalism
- Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e mail or social media
- Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience or problems related to system configurations and network settings
- Being in contact with other departments and redirecting related cases and issues to responsible departments
- Ensuring and participating in the success of your department
- Ensuring consistency in brand messaging by focusing on the availability and quality of products and services
- Providing account and application support to viewers namely with regards to software functionality
You are customer oriented, are a natural communicator and have the desire to support customers in any upcoming uncertainty? You are proactive and enjoy working in a team? Then we for sure have the right position for you if you bring the following attributes:
- You have a native level of German and are fluent in English (depending on the client B1 is sufficient)
- You have a valid school diploma or already are having your bachelor ́s degree
- You already have experience in Customer Service or Sales or are interested in any of these areas
- You are customer and quality oriented
- You have a strategic mindset
- You are thriving for perfectionism and excellence
- You are a natural communicator and an attentive listener
- You are motivated and dedicated and are super interested in a new challenge
- You like working in a team and are looking forward to engage in a multinational team
The offer.
In Lisbon you will find a company that will support you starting from your professional development, your language skills up until your social integration in a foreign country.
If working in an multinational environment for the worldwide best Customer Service Provider rises your interest, then the offer will convince you to apply:- Depending on the client there is several relocation support for foreign applicants including accommodation for up to one year
- Possible salary conditions: 2 options:
- Including accommodation (shared flat of company intern colleagues): 950€ gross p.m.
Without accommodation:
up until 1700€ gross p.m.
- Type of contract: constant renewable 1 year contract
- Training: 1 5 weeks (depending on your experience and the project)
- Extra perks for international candidates depending on the client:
- Flight refund after 9 months
- Airport-Pickup
- Yearly 2 way flight ticket back to your home country within the EU
- Support regarding required documents like NIF, SSN as well as bank account
- Extracurricular activities like free language courses, cooking classes, sporty activities and social events organized by the company
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