Sales and Customer Support for Spotify and Co.

2 meses atrás

Lisboa, Lisboa, Portugal portugalbs Tempo inteiro
The Job.
Are you looking for a new position, where you are able to support clients and customers whilst providing customer support regarding upcoming queries?

Your main tasks include:
-exceptional consultation of clients regarding any upcoming questions

  • Achieve high levels of client satisfaction with a focus on quality and results
If you are employed in Sales, your daily routines will include:

  • Developing the business environment for sustained growth on the account
  • Creating and keeping up the relationship inside the account to preserve long term perceivability to techniques, strategies, and general competitor's movement
  • Research new sales opportunities with the existing portfolio of accounts
  • Focusing on driving benefit through proactive administration
  • Tracking, managing and reporting ongoing activity relative to the sales pipeline
  • Responding and providing solutions to the inoming client or partner calls
If you are employed in Customer Support, your daily routines will include:

  • Ensuring customer satisfaction and providing the best interaction within the customer service department
  • Actively listening to the customer by adopting a positive frame of mind and constant professionalism
  • Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e mail or social media
  • Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience or problems related to system configurations and network settings
  • Being in contact with other departments and redirecting related cases and issues to responsible departments
  • Ensuring and participating in the success of your department
  • Ensuring consistency in brand messaging by focusing on the availability and quality of products and services
  • Providing account and application support to viewers namely with regards to software functionality

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