Complaints & Portings Manager - Saldanha

Há 1 mês


Lisboa, Lisboa, Portugal LYCAMOBILE PORTUGAL, LDA Tempo inteiro

About Us:


Lyca Mobile, a leading multinational telecommunications company, is expanding its team and currently seeking a dynamic Complaints & Portability Manager for Lisbon.

We are looking for individuals with the following qualifications and attributes:
Relevant education in Business Administration, Communication, or Customer Service;
1+ years' experience in Customer Service, conflict resolution, and complaint handling;
Fluency in English and Portuguese (spoken and written);
Proactive, multi-tasking and result-oriented personality;
Exceptional communication skills and team player attitude.

The Complaints & Portings Manager will have the following functions:
Process port-in requests accurately and in a timely manner;
Validate porting documents;
Continuous follow-up and communication with customers/partners;
Proactively dealing with customer complaints and enquiries ensuring high quality of written responses to queries and
formal complaints;
Receive and document customer complaints, ensuring all relevant details are accurately captured for further
investigation;
Prioritize complaints based on severity, potential impact, and urgency to ensure timely resolutions for critical issues;
Develop and implement effective resolution strategies for each complaint, including corrective actions and customer
follow-ups;
Maintain a comprehensive database of all customer complaints, resolutions, and feedback to identify trends and areas
for improvement;
Prepare and present regular reports on complaint metrics, resolution effectiveness, and customer satisfaction levels to
senior management;
Coordinate with legal advisors to manage complaints with potential legal ramifications, ensuring compliance with all
regulatory requirements and minimizing organizational risk.

What We Offer:

Salary:
€ 1.000/month + food allowance €5,25/day;
Full-time from Monday to Friday, 9.30am to 6.30pm;
Fixed-term employment contract (6 months), with the possibility of renewal;
Excellent opportunity for personal and professional development;
Work within a dynamic international team

Send your CV with the subject 'Complaints & Portings Manager' to the email: @

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