Deputy General Manager for Operations Team
3 semanas atrás
Role: Deputy General Manager for Operations Teams
Location: Lisbon / LACS Harbour (work from office)
Role Overview
The Deputy General Manager main responsibilities are to support Senior Management and Client Stakeholders by understanding clients business needs and the project's delivery capability. This position is responsible to build strategy, uphold and maintain the agreed SLAs and KPIs for the full operation. Leading, coaching and guiding floor leaders to ensure compliant and motivated teams can always deliver high quality delivery.
Requirements
5-10+ years of client-facing experience in account management, customer support, project management and operations managementTrack record of experience with leading Operations Teams or full Projects in BPO environmentStrong leadership skills and proven track of managing Client StakeholdersProven ability to become expert in new technologies in a short time frameStrong communication skills with a proactive and positive approach to tasksObjective and analytical approach to decision makingStrong work ethic and ability to work with minimal supervisionProven track record in winning and growing revenues.Fluent in spoken and written English, additional language as a plusResponsibilities
Build and manage relationships with clients/stakeholders/internal teamsEstablish clear launch blockers and success criteria, monitor progress towards launch objectives, track dependencies between teams and resolutions and track success metrics of project post-launchWork collaboratively with clients to deliver against business plans and exceed revenue targetsIdentify and develop the necessary infrastructure, systems, tools and data to be able to run the business successfullyAnalyze data, trends and client performance, develop solid strategic plans and prepare and conduct presentationsWork with multiple teams to develop and deliver innovative solutions for our client and its customersDrive Cognizant's Global Vision , performance management and complianceProvide periodic high-level updates to executive stakeholders.Demonstrates mastery of and leverages Reporting team for Reporting requests and Support tools for completion of the workDrive a culture of continuous improvement within the teamWhat we offer
Professional development and a clear career path in managing large international operationsPleasant and inspiring working atmosphereTraining & development opportunitiesAnnual BonusCompetitive salary and other benefits compatible with the roleAbout Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant
-
Junior Deputy Operations Manager
2 meses atrás
Lisboa, Lisboa, Portugal ONE - Recruitment Agency Tempo inteiroIntroduçãoO nosso Cliente é uma prestigiada empresa multinacional que actua no sector Automóvel e que pretende recrutar um Junior Deputy Operations Manager. Este profissional terá como principal missão acompanhar a gestão e o planeamento das áreas Operacionais e Logística, nomeadamente dos centros operacionais da empresa de acordo com a estratégia...
-
Junior Retail Operations Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Michael Page Tempo inteiroIntegrando um projeto com provas dadas de sucesso, tendo já duas lojas abertas e com pretensão de abertura de mais, este Junior Retail Operations Manager terá como principal missão ser o braço direito do General Manager. Trata-se de um investidor, que procura o conhecimento operacional do Retalho e o lado estratégico desta função. Procuramos...
-
Junior Retail Operations Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Michael Page Tempo inteiroIntegrando um projeto com provas dadas de sucesso, tendo já duas lojas abertas e com pretensão de abertura de mais, este Junior Retail Operations Manager terá como principal missão ser o braço direito do General Manager. Trata-se de um investidor, que procura o conhecimento operacional do Retalho e o lado estratégico desta função. Procuramos...
-
Manager Process Engineering
2 semanas atrás
Lisboa, Lisboa, Portugal team Tempo inteiroManager Process Engineering We want to do different with the essential's things.We are committed to a sustainable corporatism strategy. We believe that success is based on building a team focused on collective well-being, personal and professional development, and based on a work philosophy that enhances the healthy management of our lives. Work-life...
-
Manager Process Engineering
2 semanas atrás
Lisboa, Lisboa, Portugal team Tempo inteiroManager Process Engineering We want to do different with the essential's things.We are committed to a sustainable corporatism strategy. We believe that success is based on building a team focused on collective well-being, personal and professional development, and based on a work philosophy that enhances the healthy management of our lives. Work-life...
-
Ground Operations Assistant
2 meses atrás
Lisboa, Lisboa, Portugal Hi Fly Tempo inteiroHI FLY is a leading widebody aircraft wet lease specialist operating worldwide, with an Airbus fleet of A330 and A340. The wet lease business market is very demanding, and airlines are increasingly opting for wet lease solutions as they are found to be reliable, safe, and efficient. For that reason, Hi Fly fleet is steadily growing with new widebody...
-
Ground Operations Assistant
2 semanas atrás
Lisboa, Lisboa, Portugal Hi Fly Tempo inteiroHI FLY is a leading widebody aircraft wet lease specialist operating worldwide, with an Airbus fleet of A330 and A340. The wet lease business market is very demanding, and airlines are increasingly opting for wet lease solutions as they are found to be reliable, safe, and efficient. For that reason, Hi Fly fleet is steadily growing with new widebody...
-
Assistant General Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Unidade Hoteleira - LISBOA Tempo inteiroGrupo Hoteleiro Internacional encontra-se a recrutar para uma das suas unidades hoteleiras localizadas em Lisboa, H10 Duque de Loulé Boutique Hotel 4*, para a função de Assistant General Manager (M/F).Perfil Requerido: Formação académica na área da Gestão Hoteleira ou Turismo; Experiência prévia na função ou similar em Hotelaria (mínimo 4 anos);...
-
Assistant General Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Unidade Hoteleira - LISBOA Tempo inteiroGrupo Hoteleiro Internacional encontra-se a recrutar para uma das suas unidades hoteleiras localizadas em Lisboa, H10 Duque de Loulé Boutique Hotel 4*, para a função de Assistant General Manager (M/F).Perfil Requerido: Formação académica na área da Gestão Hoteleira ou Turismo; Experiência prévia na função ou similar em Hotelaria (mínimo 4 anos);...
-
Italian Team Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Foundever Tempo inteiroItalian Team Manager - Lisbon, PortugalReq ID#: 384900Lisboa, Portugal, PTJob Description:Come and be part of our team! We are seeking a skilled Italian Team Manager to oversee a team and drive them to achieve or surpass client/corporate objectives. You will be responsible for coaching and inspiring advisors to excel in their roles.Our client is the top...
-
Italian Team Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Foundever Tempo inteiroItalian Team Manager - Lisbon, PortugalReq ID#: 384900Lisboa, Portugal, PTJob Description:Come and be part of our team! We are seeking a skilled Italian Team Manager to oversee a team and drive them to achieve or surpass client/corporate objectives. You will be responsible for coaching and inspiring advisors to excel in their roles.Our client is the top...
-
Italian Team Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...
-
Spanish Team Manager
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a talented and accomplished Spanish Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...
-
German Team Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...
-
French Team Manager
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...
-
French Team Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...
-
Italian Team Manager
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...
-
German Team Manager
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...
-
Spanish Team Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a talented and accomplished Spanish Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...
-
Operations Expert
2 semanas atrás
Lisboa, Lisboa, Portugal GESPRIME - CONSULTORIA CONTABILIDADE E GESTÃO LDA Tempo inteiroYou support the agile product team in maintaining and optimizing the Adobe Experience Manager (AEM) platform hosted mainly on AWS EC2 instances.Skills:Amazon Web Services (AWS), esp. EC2, CloudFront, Route53, Load BalancersTerraformAnsibleMonitoring Tools, esp. DataDogHTTP protocolREST APIsContinuous Integration, Delivery & Deployment & ToolingAgile Working,...