Service Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Hitachi Careers Tempo inteiro
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The role

As Service Manager, you will be pivotal in ensuring the smooth operation of our client engagements. Your responsibilities will include a strategic relationship with Governance, Risk Management, and Compliance and your main responsibilities will include controlling application performance, managing teams in other regions responsible for audits, testing and tracking deficiencies, and serving as the main point of contact with our customers. Additionally, you will play a crucial role in presenting reports to stakeholders, providing insights on the present status, identifying issues, and suggesting improvements. We are seeking a strategic thought partner who is proactive, curious, detail-oriented, and unafraid to ask 'why'.

Responsibilities
  • Execute control activities according to defined frequencies.
  • Monitor control performance and compliance, including execution, fine-tuning, and identifying deficiencies.
  • Identify and communicate changes impacting control design and operations.
  • Ensure timely quarterly confirmation of control compliance.
  • Provide comprehensive support to management testers and external auditors.
  • Follow up on deficiencies and findings with application managers.
  • Ensure weekly reporting to management, and audit tracking (external & management testing).
  • Service transition and acceptance into service of new and changed services.
  • Management of SLA's, KPI's, and contractual obligations.
  • Ensure service quality and customer satisfaction.
What you'll bring
  • 5 to 10 years of experience in ITO/BPO operations.
  • 3 to 5 years of experience as a Service Manager
  • Experience managing mid-size teams.
  • Strong client-facing experience.
  • Proficiency in Compliance Check Controls for Application Management.
  • Professional experience with SAP and Oracle.
  • Proficiency in generating weekly reports.
  • Fluency written and spoken in English.
  • Flexibility to travel frequently.
Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

  • Service Manager for Data Center Services

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Manager for Data Center Services (m/f) – Remote Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Service Manager for Data Center Services

    Há 1 mês

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Manager for Data Center Services (m/f) – Remote Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Service Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Service Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Did you know that 97% of our employees value the professional progress provided by the training we offer? Discover all the reasons that make us a Great Place to Work iT's happening We are looking for a Service Manager to integrate a hybrid project in Lisbon.Profile: Between 3 to 6 years of proven relevant professional experience in global IT operations;...

  • Service Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Did you know that 97% of our employees value the professional progress provided by the training we offer? Discover all the reasons that make us a Great Place to Work iT's happening We are looking for a Service Manager to integrate a hybrid project in Lisbon.Profile: Between 3 to 6 years of proven relevant professional experience in global IT operations;...

  • Service Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Join us at Olisipo, where every project is a chance to leave your mark on the IT landscape. With an average project duration of 3 years, we believe in investing in careers for the long run. Experience a workplace that's as dynamic as your ambitions.We are looking for a Service Manager to integrate a hybrid project in Lisbon.Profile: 3 to 6 years of proven...

  • Service Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Join us at Olisipo, where every project is a chance to leave your mark on the IT landscape. With an average project duration of 3 years, we believe in investing in careers for the long run. Experience a workplace that's as dynamic as your ambitions.We are looking for a Service Manager to integrate a hybrid project in Lisbon.Profile: 3 to 6 years of proven...

  • Service Manager

    2 meses atrás

    Lisboa, Lisboa, Portugal Neotalent Tempo inteiro

    Who are we:For over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.We have a talent for that.We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications,...

  • Service Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Neotalent Tempo inteiro

    Who are we:For over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.We have a talent for that.We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications,...

  • Service Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Passionate about IT? So are we. At Olisipo, we're on a mission to provide enriching experiences for every individual. Join a team that's committed to your success, offering specialized training and the resources you need to thrive in your career. The journey starts here.We are looking for a Service Manager to integrate a hybrid project in Lisbon.Profile:...

  • Service Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Passionate about IT? So are we. At Olisipo, we're on a mission to provide enriching experiences for every individual. Join a team that's committed to your success, offering specialized training and the resources you need to thrive in your career. The journey starts here.We are looking for a Service Manager to integrate a hybrid project in Lisbon.Profile:...

  • Commercial Manager Serviços

    4 semanas atrás

    Lisboa, Lisboa, Portugal Worten - Equipamentos para o Lar, S.A. Tempo inteiro

    Commercial Manager ServiçosWorten, marca de retalho de eletrónica da Sonae, somos, no nosso ADN, uma empresa digital, com lojas físicas e um toque humano e líderes de mercado na nossa área de negócio. Temos como missão levar o melhor da tecnologia (e não só) a todos os consumidores. Com o maior site de e-commerce do País e mais de 240 lojas em...

  • Commercial Manager Serviços

    2 semanas atrás

    Lisboa, Lisboa, Portugal Worten - Equipamentos para o Lar, S.A. Tempo inteiro

    Commercial Manager ServiçosWorten, marca de retalho de eletrónica da Sonae, somos, no nosso ADN, uma empresa digital, com lojas físicas e um toque humano e líderes de mercado na nossa área de negócio. Temos como missão levar o melhor da tecnologia (e não só) a todos os consumidores. Com o maior site de e-commerce do País e mais de 240 lojas em...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Working at Olisipo is the opportunity to participate in some of the biggest IT e Telecom projects in Portugal. With an average of 3 years per project, our employees find at Olisipo an accelerator for their career and recognized us as a Great Place to WorkWe are looking for a Service Delivery Manager to integrate a hybrid project in Lisbon.Profile: 5 years of...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Working at Olisipo is the opportunity to participate in some of the biggest IT e Telecom projects in Portugal. With an average of 3 years per project, our employees find at Olisipo an accelerator for their career and recognized us as a Great Place to WorkWe are looking for a Service Delivery Manager to integrate a hybrid project in Lisbon.Profile: 5 years of...

  • It Service Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Clan by Multipessoal Tempo inteiro

    O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Agora podes fazer e acompanhar online todos os passos da tua jornada de emprego, de uma forma muito mais ágil, acessível e cómoda. Junta-te a nós em Descrição: Estamos a recrutar um IT Service Manager para uma das principais...

  • It Service Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Clan by Multipessoal Tempo inteiro

    O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Agora podes fazer e acompanhar online todos os passos da tua jornada de emprego, de uma forma muito mais ágil, acessível e cómoda. Junta-te a nós em Descrição: Estamos a recrutar um IT Service Manager para uma das principais...

  • Digital Services Manager

    2 meses atrás

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Randstad is recruiting a Digital Services Manager, for direct integration, in a company located in Lisbon.responsabilidades chaveLead and mentor a diverse technical team, nurturing talent and fostering a collaborative, high-performing environment.Oversee the lifecycle of projects from pre-sales to solution design and technical architecture, ensuring they...

  • Dutch Service Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal TTP Tempo inteiro

    Truck & Trail Performance, an international company specialized in Breakdown Services for trucks and trailers, is looking for a Dutch Customer Manager for its office in Lisbon, Portugal, or in its HQ in Livange, Luxembourg.Your mission:Management of breakdown assistances for Dutch customersRegular telephone contacts with customers and partners in the...