Service Delivery Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Olisipo Tempo inteiro
Working at Olisipo is the opportunity to participate in some of the biggest IT e Telecom projects in Portugal. With an average of 3 years per project, our employees find at Olisipo an accelerator for their career and recognized us as a Great Place to Work

We are looking for a Service Delivery Manager to integrate a hybrid project in Lisbon.

Profile:

  • 5 years of experience in a similar role, preferably within a multinational environment;
  • Proficiency in English, with French language skills considered a strong asset;
  • Experience working in Agile Scrum teams or similar methodologies;
  • Proven ability to adapt to changing priorities and work effectively in a fastpaced environment.

Responsibilities:

  • Serve as the primary point of contact for the local IT team, overseeing solutions and infrastructure matters;
  • Coordinate incident and demand management, ensuring timely resolution and escalation as necessary;
  • Implement and maintain service level objectives and roadmaps, adhering to established guidelines;
  • Analyze and document requirements (user stories) in detail, utilizing tools such as Jira or equivalent;
  • Foster positive relationships with stakeholders, providing highquality customer service and building trust;
  • Contribute to the enhancement of knowledge articles and best practices within the organization;
  • Utilize ITIL methodologies to optimize service delivery processes and procedures.

We offer:

  • Personal accompaniment focused on Career Management;
  • Continuous and personalized Training and Certification through our own Learning Center;
  • Solidity;
  • Trust and Growth;
  • Competitive salary package with benefits.
If you believe you have the right profile, send us your CV through our website or to @ with the reference of this ad in 'subject' and learn more about this opportunity

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