Technical Support Online Banking

Há 1 mês

Lisboa, Lisboa, Portugal portugalbs Tempo inteiro
Your responsibilities and impact as a Technical Support will be:

Handling first line inbound technical support requests by phone & email (B2B)
Assist new customers with their account activation, transaction status queries and financial requests
Explaining the steps to customers and answering any questions
Guide customers for correct website and help with self-service use
Emphasis on maintaining a strong customer relationship
Following and maintaining security procedures around sensitive data and be strict in giving correct information.

Skills, qualifications and interest you need to succeed in this role:

Dutch native (preferably Flemish) & English fluent
Committed and dedicated
Having interest in technology and analytics
Positive attitude towards changes
Team player with strong listening skills
Service minded person with the ability to handle conflicts in a constructive manner
Being a strong communicator
No previous experience needed
Having a valid Spanish work permit or a citizenship that allows you to work in an EU country

What's in it for you?

Type of contract:
Indefinido

Working hours: 39h/week, Mon-Sun 09:00 - 21:00 (shifts)
2 weekends off a month
Salary: 1305€ + performance bonus of potentially 200€ per month
Training: 2 weeks followed by a practical period (Training and familiarization together will take 4 months)
Equipment provided
Hybrid system after a few months in the company
Spanish lessons
Meal allowances possible
Constant training
International environment
Support from the company regarding NIE and SSN

Your Future Company:


This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients.

As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona.


Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

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