Social Media Agent with German

2 meses atrás


Lisbon, Portugal Cognizant Technology Solutions Tempo inteiro

Description

Job location: Lisbon/ PortugalWORK FROM THE OFFICE We run a multilingual engineers' modern businesses in Lisbon, Portugal. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwideYou will be part of a rapidly growing multilingual team. The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence. For a number of reasons, we have been recognised as a top employer in Portugal and Canada in LinkedIn's annual ranking of top companies.We are committed to investing in our people. We offer a range of training programs at the start and throughout your career with Cognizant to increase your depth of knowledge on world-class platforms and tools. What you’ll doYou will be providing Social Media support for our client’s video streaming platform. Social Media Agent will both have the accountability and responsibility to deliver on our customers’ needs, including thorough communication and prompt routing of escalations whenever necessary. As such, this role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software.Key responsibilities• Focus on delivering on key results like customer satisfaction, first time resolution, efficiency, and quality metrics. • Demonstrate ownership, high level of commitment and provide excellent customer service to the customer • Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.• Solve Partner's issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.• Support partner queries in a professional and accurate manner.• Serve as a consultant to internal, cross-functional stakeholders on the video platform product.Key Skills• Technologically capable and familiar with basic internet technologies (web, email, IM), software (browsers, common plug-ins, common websites) and terminology.• An enthusiasm for Social Media technology.• Interest/ working knowledge in online media or streaming platform worldwide brand.• Demonstrated capabilities of critical thinking, analysis and problem solving.• Excellent Written communication and organizational skills; can switch from business to casual communication tone depending on the end user's need.• Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions.• Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately or make judgments and escalate when necessary.• Comfortable with a rapidly changing environment.• Ability to learn, retain and apply large amounts of product, procedure, policy, and system information.Key responsibilities• Focus on delivering on key results like customer satisfaction, first time resolution, efficiency, and quality metrics. • Demonstrate ownership, high level of commitment and provide excellent customer service to the customer • Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.• Solve Partner's issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.• Support partner queries in a professional and accurate manner.• Serve as a consultant to internal, cross-functional stakeholders on the video platform product.Our offer:• Pleasant and inspiring working atmosphere• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation• Professional development and clear career path• Training & development opportunities• Competitive salary & relocation allowance*              *Relocation applicable only for international candidates joining us from abroad.


  • German Support agent

    7 meses atrás


    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Join our dynamic client, for a leading global social media platform that connects millions of people worldwide. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Job Advertisement: German Social Media Content Moderator - Onsite in Lisbon Are you fluent in German and passionate about social media? Join our team in Lisbon as a German Social Media Content Moderator and immerse yourself in an exciting international environment! Role Description: As a German Social Media Content Moderator, you will be responsible for...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Job Advertisement: German Social Media Content Moderator - Onsite in Lisbon Are you fluent in German and passionate about social media? Join our team in Lisbon as a German Social Media Content Moderator and immerse yourself in an exciting international environment! Role Description: As a German Social Media Content Moderator, you will be responsible for...

  • Social Media Agent

    4 meses atrás


    Lisbon, Portugal Cognizant Technology Solutions Tempo inteiro

    Description Full-time in officeLocation: Alcântara, LisbonSchedule: rotative between Monday to Sunday, 9h to 18hWhat You’ll DoYou will be providing Social Media support for our client’s video streaming platform. Social Media Agent will both have the accountability and responsibility to deliver on our customers’ needs, including thorough...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels...


  • Lisbon, Portugal Eco Plus Solutions AB Tempo inteiro

    Become a part of our energetic and forward-thinking team in Lisbon! As a leading player in the social media sector, we deliver exceptional services to clients worldwide. Our inclusive and diverse workplace is something we’re proud of, and we’re excited to welcome enthusiastic individuals to join our amazing team. Job Description: Are you passionate...


  • Lisbon, Portugal Atlean World Tempo inteiro

    Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.Your Next Job, Without Boundaries! We are offering a great work experience in Lisbon, Portugal for a role as a German Social...


  • Lisbon, Portugal Atlean World Tempo inteiro

    Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.Your Next Job, Without Boundaries! We are offering a great work experience in Lisbon, Portugal for a role as a German Social Media Support...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment?This is what you will find here! Our client is recognized as the Best Sales and Customer Service Solutions provider in the world and they are looking for motivated...


  • Lisbon, Portugal speakit Tempo inteiro

    Are you a German speaker? Are you ready to pack your bags and kick-start your career in Lisbon?We are looking for German Junior Social Media Content Moderators to start their career in Digital Marketing and Online Advertising.Responsibilities: Provide B2B support to small and medium-sized businesses via chat, email, and phone Consult B2B clients on...


  • Lisbon, Portugal Speakit Tempo inteiro

    Are you a German speaker? Are you ready to pack your bags and kick-start your career in Lisbon?We are looking for German Junior Social Media Content Moderators to start their career in Digital Marketing and Online Advertising.ResponsibilitiesProvide B2B support to small and medium-sized businesses via chat, email, and phoneConsult B2B clients on optimization...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Customer Service Agent will be: Providing customer service via social media Supporting customers by providing product information Professional usage consulting for the products Processing of warranty cases Skills, experiences and interests you need to succeed in this role: A native level of German and a good level of...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you a native or near-native German speaker (C2) with a strong command of English (B2)? Do you love social media and would better stay off phone? We are looking for detail-oriented individuals to join our client's content moderation team in Lisbon, Portugal.Working hours: Monday to Friday 08:00 AM 22:00 PM Rotative shifts;Days off: Saturday & Sunday Key...


  • Lisbon, Portugal Recruitment Direct Tempo inteiro

    German-Speaking Content Moderators – Social Media Location: Office-Based in Lisbon, Portugal Job Type: Full-Time Compensation Options: Option 1: Gross salary of €1,079/month with free accommodation (own room in a shared house/apartment; includes allowances in the Lisbon area). Option 2: Gross salary of €1,360/month (no accommodation provided; includes...


  • Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    2 semanas atrás


    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...


  • Lisbon, Portugal Recruitment Direct Tempo inteiro

    German-Speaking Content Moderators – Social Media Location:Office-Based in Lisbon, Portugal Job Type:Full-TimeCompensation Options:Option 1:Gross salary of€1,079/monthwith free accommodation (own room in a shared house/apartment; includes allowances in the Lisbon area). Option 2:Gross salary of€1,360/month(no accommodation provided; includes allowances...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Customer Service Agent will be:Providing customer service via social mediaSupporting customers by providing product informationProfessional usage consulting for the productsProcessing of warranty casesSkills, experiences and interests you need to succeed in this role:A native level of German and a good level of...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Customer Service Agent for public associations will be: Supporting for political, governmental or similar associations Providing consultancy, training and support for those clients regarding products and financial or operational questions Identifying opportunities for general optimization Using related tools (Salesforce,...