Spanish Speaking Social Media Support Agent

4 meses atrás

Lisbon, Portugal Eco Plus Solutions AB Tempo inteiro

Become a part of our energetic and forward-thinking team in Lisbon As a leading player in the social media sector, we deliver exceptional services to clients worldwide. Our inclusive and diverse workplace is something we’re proud of, and we’re excited to welcome enthusiastic individuals to join our amazing team.

Job Description: Are you passionate about social media and fluent in Spanish? Do you excel at maintaining engaging and safe online communities? We’re searching for a dedicated and detail-oriented Spanish-speaking Social Media Support Agent to work on-site in Lisbon. You’ll be the primary contact for our Spanish-speaking users, assisting with inquiries, resolving issues, and ensuring our content is top-notch.

Key Responsibilities:

  • Content Moderation: Monitor and moderate user-generated content to ensure it adheres to our community guidelines.
  • User Assistance: Interact with users on social media platforms in Spanish, providing accurate and timely support.
  • Issue Resolution: Efficiently handle and resolve user complaints and issues, ensuring high levels of satisfaction.
  • Record Keeping: Maintain detailed records of user interactions and moderation activities.
  • Team Collaboration: Work closely with various departments to enhance user satisfaction and address complex issues.
  • Continuous Improvement: Identify opportunities to improve user experiences and suggest innovative solutions.
  • Stay Updated: Keep up-to-date with platform policies, company updates, and industry trends.

Requirements:

  • Fluent in Spanish (C1/C2) and proficient in English (B2)
  • Previous experience in content moderation, customer service, or a related field is beneficial but not mandatory.
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work both independently and as part of our dynamic on-site team in Lisbon.
  • Familiarity with social media platforms, moderation tools, and Microsoft Office Suite.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Relocation Package: We’ll cover your flight to Lisbon and provide accommodation. ️
  • Health and life insurance to keep you secure and healthy.
  • Comprehensive training and ongoing professional development.
  • Career advancement opportunities within a supportive and inclusive company culture.
  • Extra perks: Enjoy team outings, company events, and more fun activities

Why Lisbon? Lisbon is a beautiful city with a rich history and vibrant culture, and it’s also a thriving tech hub. Experience a perfect work-life balance with sunny weather, delicious food, and friendly locals. Whether you’re exploring historic neighborhoods, relaxing by the beach, or enjoying the city’s nightlife, Lisbon offers something for everyone.

 Excited to join our team? Apply now and embark on an exciting journey in Lisbon

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