German Product Support in the Medical Sector in sunny Lisbon

Há 1 mês


Lisbon, Portugal Cityjoboffers Tempo inteiro

Description

Are you passionate about helping people and looking to start or further your career in customer service? Join our team as a German-speaking Customer Advisor for Insulet, supporting their innovative Omnipod Insulin Management System. Located in the vibrant city of Lisbon, you will provide essential support to customers with diabetes, assisting them in managing their insulin delivery systems. This is a fantastic opportunity to contribute to a life-changing product while working in an international, dynamic environment. Enjoy the sunshine and culture of Portugal as you start your careerAs a German-speaking Customer Advisor for Insulet, your primary responsibility will be assisting customers with their Omnipod system, a cutting-edge insulin management device that offers a needle-free solution for insulin delivery. Your role is crucial in ensuring that customers feel supported and confident in using this product to manage their health.Responsibilities:Providing excellent customer support via phone and email.Assisting with inquiries regarding product usage, handling, and device settings.Troubleshooting possible malfunctions and responding to device alerts.Managing product orders (excluding the active ingredient), as well as demo kit requests.Assisting with payments and processing orders based on medical prescriptions.

Requirements

Fluency in German and English (spoken and written).Ability to work in shifts (24/7 availability including weekends).Strong communication and problem-solving skills.Willingness to learn and adapt to new technologies and customer service systems.Empathy and the ability to remain calm under pressure.Previous customer service experience is a plus but not required.

Offer

Competitive salary with performance-based bonuses.Paid training period to ensure your success in the role.Private health insurance starting from the first day of the work contract.Opportunity for career advancement within Teleperformance Portugal.Free accommodation in a shared company apartment for international employees.Relocation package including flight reimbursement and airport pickup.Free Portuguese language courses, surf lessons, and other exciting activities.The opportunity to work in an international, diverse team.



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    Your responsibilities and impact as a Medical Product Advisor will be: Taking care of inquiries from customers all about the Omnipod-Product, an Insulin Management System From responding to inbound calls, being responsible for orders, coordinating product shipment to customers Providing support and direction to customers, resolve their issues in a timely and...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Medical Product Advisor will be:Taking care of inquiries from customers all about the Omnipod-Product, an Insulin Management SystemFrom responding to inbound calls, being responsible for orders, coordinating product shipment to customersProviding support and direction to customers, resolve their issues in a timely and...


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    Your responsibilities and impact as a Customer Service Agent will be:Taking care of inquiries from customers all about the Omnipod-Product, an Insulin Management SystemFrom responding to inbound calls, being responsible for orders, coordinating product shipment to customersProviding support and direction to customers, resolve their issues in a timely and...


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    Your responsibilities and impact as a Technical Support Agent will be:Being a mentor and presenting product/service information to the customersProviding the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social mediaDelivering calm and resourceful...


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    Your responsibilities and impact as a Technical Support Agent will be:Provide support to customers by responding to inbound requests + document relevant case informationAssist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channelsAdapt the brand's voice and tone for interactions on both private...


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    Description About the Company ????Insulet, a leading Massachusetts-based company, is dedicated to improving the lives of people with diabetes through cutting-edge medical devices. The revolutionary Omnipod system offers a needle-free insulin delivery solution, making diabetes management easier and more comfortable. By joining our team, you will be...