German Customer Specialist in Porto

2 semanas atrás

Vila Nova de Gaia, Portugal Cross Border Talents Tempo inteiro

Start Your Career as a Customer Specialist – Email & Chat Only Join a dynamic and supportive team where collaboration and innovation drive meaningful connections with customers. If you're detail-oriented, proactive, and passionate about delivering great service, this opportunity is for you Role Overview: As a Customer Specialist, you'll be the primary point of contact for clients through email and chat. You’ll provide timely, thoughtful assistance and ensure a smooth, positive experience with every interaction—no phone calls required. Key Responsibilities: Respond to customer inquiries exclusively via email and chat only, providing clear, professional, and friendly support Understand customer needs and deliver personalized, effective resolutions Collaborate with internal teams to share insights and enhance service delivery Maintain accurate, organized records of all customer interactions Build trust and satisfaction through consistent, high-quality written communication Requirements: Proficiency in German (C2 level)Proficiency in English (B2 level)EU citizenship or a Portuguese residency cardAt least one year of experience in Customer Support or a related role.Strong analytical, leadership, and communication abilitiesDesire to learn and advance in the field Why join us: Competitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveOnsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career

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