German Customer Support in Porto

1 semana atrás


Vila Nova de Gaia, Porto, Portugal Cross Border Talents Tempo inteiro

Launch Your Career in E-Commerce Support – Empower Customers Around the Globe

Become part of a fast-paced, collaborative team where your digital skills and problem-solving abilities truly matter. If you're an excellent communicator who enjoys assisting others and working with modern online tools, this role is a great match. You'll support users exclusively through chat and email — no phone calls involved.

Role Overview:

As an E-Commerce Customer Support Specialist, you'll contribute to delivering smooth, efficient, and positive online shopping experiences. Through clear written communication, you'll assist customers, resolve concerns, and help maintain a dependable, user-friendly platform. This role is perfect for individuals who enjoy structured processes, prioritize customer satisfaction, and want to grow in a tech-focused environment.

Key Responsibilities:

  • Assist customers via chat and email, ensuring responses are accurate, professional, and empathetic
  • Adhere to standard operating procedures (SOPs) to resolve concerns or escalate cases appropriately

  • Consistently meet performance expectations, including quality metrics and service-level agreements (SLAs)

  • Stay informed about product updates, platform improvements, and industry best practices through ongoing training

  • Maintain a customer-centric mindset, providing clear and effective solutions.

  • Offer feedback and share insights to help optimize workflows and improve the overall customer journey

Requirements:

  • Proficiency in German (C1 level)
  • Proficiency in English (B2 level)
  • EU citizenship or a Portuguese residency card
  • At least one year of experience in Customer Support or a related role
  • Strong analytical, leadership, and communication abilities
  • Desire to learn and advance in the field

Why join us:

  • Competitive Salary: Your expertise and dedication are rewarded
  • Language Bonus: Additional rewards for your language proficiency
  • Meal Allowance: Daily support during your work hours
  • Health & Life Insurance: Comprehensive benefits for your well-being
  • Collaborative Team: Be part of a communicative and supportive work environment
  • Relocation Assistance: Smooth transition support for your move
  • Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career



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