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German B2 Customer Support Specialist in Porto

2 semanas atrás

Vila Nova de Gaia, Porto, Portugal Cross Border Talents Tempo inteiro


Kickstart Your Career as a Customer Success Specialist

Join a dynamic team where creativity, teamwork, and adaptability drive success in a fast-paced environment. If you're looking for the next step in your professional journey, this opportunity is for you

About Us:

We are committed to delivering top-tier service to our clients and their customers. With a passion for innovation and a focus on excellence, our team continues to grow and succeed.

Role Overview:

As a Customer Success Specialist, you will be the main point of contact for clients, ensuring smooth interactions and problem resolution. Your dedication to personalized service will help maintain our reputation for outstanding support.

Key Responsibilities:

  • Customer Interaction: Assist clients via phone, email, and chat, delivering efficient and thoughtful solutions
  • Tailored Support: Understand customer needs and provide customized resolutions that exceed expectations
  • Teamwork & Collaboration: Work closely with colleagues to quickly resolve issues and enhance the customer journey
  • Data Management: Maintain accurate customer records to ensure seamless service delivery
  • Outstanding Service: Build trust and loyalty through high-quality interactions and exceptional support

Requirements:

  • Proficiency in German (B2 level)
  • Proficiency in English (C1 level)
  • EU citizenship or a Portuguese residency card
  • At least one year of experience in Customer Support or a related role.
  • Strong analytical, leadership, and communication abilities
  • Desire to learn and advance in the field

Why join us:

  • Competitive Salary: Your expertise and dedication are rewarded
  • Language Bonus: Additional rewards for your language proficiency
  • Meal Allowance: Daily support during your work hours
  • Health & Life Insurance: Comprehensive benefits for your well-being
  • Collaborative Team: Be part of a communicative and supportive work environment
  • Relocation Assistance: Smooth transition support for your move
  • Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career