German-Speaking Customer Delight Specialist

Há 6 dias


Vila do Conde, Porto, Portugal Nexusbal Tempo inteiro


German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? Were hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Position Overview:
  • Role: Customer Service Agent (German-speaking)

  • Location: Remote in Portugal

Key Responsibilities:
  • Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

  • Handle sales inquiries with confidence and professionalism

  • Guide clients through available packages, promotions, and upgrades

  • Resolve queries and ensure customer satisfaction throughout the booking process

  • Upsell services when appropriate to enhance the overall customer experience

  • Maintain accurate records of customer interactions and transactions

Required Profile:
  • Fluent in German (C1+) and proficient in English (B2+)

  • Experience in a customer-focused environment

  • Excellent communication and persuasion skills

  • Ability to work independently  

What We Offer:
  • Opportunity to work from the comfort of your home (regional restrictions apply)

  • Join a vibrant, international team in the travel and tourism industry

  • Career development and growth in a well-established global client environment

  • Full training provided




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