Guest Experience Manager

Há 1 mês


Lisbon, Portugal White Rabbit Projects Tempo inteiro

Na White Rabbit Projects, a hospitalidade está na nossa essência. O nosso objetivo é proporcionar uma experiência inesquecível a cada Cliente, desde o momento em que entra nas nossas instalações até à sua partida. Para alcançar essa missão, procuramos um(a) Guest Experience Manager que partilhe dos nossos valores e tenha paixão por oferecer o mais alto nível de serviço.As tuas responsabilidades:Gerir e supervisionar todas as interações com os Clientes, garantindo que cada serviço é uma experiência única e personalizada.Identificar as necessidades dos Clientes de forma proativa e oferecer soluções rápidas e eficazes, sempre com o objetivo de fazer a coisa certa.Coordenar com todos os departamentos, assegurando que as expectativas dos Clientes são excedidas em cada ponto de contacto, desde a receção até aos serviços de F&B.Monitorizar o feedback dos Clientes e implementar melhorias contínuas para elevar o nível de serviço e alcançar a excelência.Formar e inspirar a equipa de atendimento ao cliente para garantir um serviço impecável e uniforme em todas as áreas.Assumir uma abordagem empreendedora, identificando oportunidades para melhorar a experiência dos Clientes e introduzir inovações nos serviços oferecidos – porque somos todos empreendedores. O que procuramos:Experiência sólida em gestão de experiências de cliente ou hospitalidade, preferencialmente em ambientes de luxo ou de alto nível.Excelentes habilidades de comunicação, com uma atitude acolhedora e uma abordagem orientada para a resolução de problemas.Capacidade de liderar e motivar equipas, promovendo um ambiente de trabalho positivo e colaborativo, com foco no cliente.Atenção ao detalhe e forte compromisso com a excelência no atendimento e serviço.Proatividade, criatividade e um espírito empreendedor para inovar e superar as expectativas dos Clientes.


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