Back Office Assistant Lisbon
2 semanas atrás
Optylon Krea is our real estate development and investment management firm. With two decades of industry leadership, we have managed assets worth 1.8 billion representing over 1 million square meters across Portugal and Turkey. We also act as strategic investment advisors for risk capital funds with 200 million equity in Portugal. Ando Living is our premium serviced-residences brand, the emerging powerhouse in hospitality. Our architects infuse organic elegance into each Ando Living property, equipping them with the finest amenities and the market's best. Being guest-centric, we deliver unparalleled living experiences to our international guests. With 10 buildings in Portugal and Turkey and more under construction, we are expanding our unique European hospitality network to the most vibrant cities like Madrid, Paris, and London. We have managed over 150,000 bookings, welcomed 400,000 guests, and generated more than 40m in revenues for our property owners. Currently operating 1,200 apartments, we are on track to amplify our portfolio to 5,000 apartments across EMEA in the coming years. LovelyStay, the hospitality arm of OptylonKrea, is a market-leading tech-oriented short-term rental property manager. We have built an innovative and unique digital platform and algorithm, enabling us to deliver the most time & cost-effective, and pleasant experience to both our property owners and guests. We, at LovelyStay, are focused on offering a friendly and quality lodging service to our beloved guests. Do you dream of working in Tourism, with a friendly environment focused on quality? If yes, you are the person we are looking for What is your mission: - Ensure the seamless check-in process for guests, providing necessary support and assistance throughout their stay. - Manage online reservations - Manage payments & cashier - Answer customer inquiries by email, messaging and/or telephone - Maintain and improve overall customer service - Engage with clients, creating long-term customer loyalty - Report important data We offer: - Working in a market leader organization - Competitive package - Working in a fast growing & international environment - Have a real contribution and impact in the organization - Transportation Expenses - Friendly Environment - Company Events
Requisitos : What do we need: - Tourism/ Hotel Management academic background is a plus; - Fluency in written and spoken Portuguese and English is required; French is a plus. - Strong communication skills; - Autonomy and capability of acting quickly and solving challenges; - Schedule flexibility - availability to work on shifts; - Organization and stress management.
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